Acrobat Pro DC Classic Installation Failed for Mac

Forum|Forum|10 years ago
January 26, 2016
2 replies
1183 views

Hi I tried to install the acrobat Pro DC Classic w/ serial number into my Mac OS X 10.10.5. Everytime at the last section, it showed "Installation Failed...." But the software has already been installed inside. Software is working but Only thing is when I click on "check for update" it will show screen "Update Failed... error 301"

Before I install this new version, I have completely uninstalled my previous version of Acrobat Pro 9 and Acrobat Ready. I tried so many ways and it came out the same.

Please help.

thanks

Chee

This topic has been closed for replies.

jbadham1939

Participant

Hi Cheel,

I have EXACTLY the same problem. Your screen grabs look just like my Mac screen. The app does work, as much as I can tell but that "Installation Failed" message is disturbing.

I'll keep my eye out for any solutions that are offered up.

jbadham1939

kglad

Community Expert

update by downloading the files directly and then applying them: http://www.adobe.com/downloads/updates/

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

cheel69217900Author

Participant

Hi I did download the update file and try to install it but it still failed to update. It asked me to choose the application to update but still fail for me to click on the file.

I uninstalled the original version and reinstalled and try again for the update. It still failed. Screen below shown.

But the application was still show up in my mac book. Still not able to update the version or error still show.

Please help

Thanks

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