Acrobat Pro DC – Comment Summary issue – comments overlaid on same page as comment markers

[Ham1000]

Hi all,

I've been created comment summaries with Acrobat without problem for years now. In the last few days when I try to create one the first 6 pages are always fine (page showing comment markers, followed by page showing relevant comments, then the same again x2), then page 7 of the comment summary is blank and the page showing showing the comment markers "shifts" to page 8 along with the relevant comments for that page. The result being both printed on the same page which, if there's a lot of amendments to that page, makes for an unreadble document (see image).

I'm running OSX 10.10.5 and creating comment summaries (as far as I know!) in exactly the same way as I have been for ages. As I said, the results are always the same... first 6 pages fine and then subsequent pages are blank, mish mash, blank, mish mash etc.

Any help gratefully welcome!

Graeme

[AadeshSingh]

Hi Ham1000,

Install the latest update of Acrobat Pro DC Release Notes | Adobe Acrobat, Reader & then try to print the comment summary.

If it still doesn't work, to test install Acrobat Reader DC Acrobat Reader Help | Acrobat Reader DC Help & try to print comment summary.

Regards,
Aadesh

[Ham1000]

Thanks for the promot reply, Aadesh.

Acrobat Pro DC is already up-to-date.

Have downloaded Reader DC. The results from this are the same... first 6 pages fine, pages thereafter blank followed by gobbledegook.

I experimented with another PDF from a totally different job. Comments marked up by a completely different person. Sadly the result is the same... Everything fine for 6 pages and wrong thereafter.

Have opened one of the PDFs on a different Mac (again running the most up-to-date Acrobat Pro DC)... same problem.

HOWEVER, I opened one of the PDFs in Reader on a PC and produced a comment summary and this was fine.

So I'm guessing the problem is either a bug in the current update of Acrobat Pro DC (surprised no one else has mentioned this problem if that is the case) or a problem with the Macs that we have in-house. I can investigate further when I get home tonight as I have a Mac there too...

[Document Geek]

Out of curiosity, are you using "Summarize Comments" from the Print dialog box, or "Create Comment Summary" from the Comments Pane flight menu?

[Ham1000]

Ordinarily I use Create Comment Summary. Default settings except for page size and turning off "Pages containing no comments".

This problem has only started recently; I wish I'd paid more attention to the date when it started as it looks like there was an update recently (12th January) to Acrobat Pro DC which has maybe introduced a bug... Might just be coincidence though.

[Arnout_A]

Same problem.

[markus_wup]

Same here since about two weeks.

De- and new installation doesn't help 😞

[tammyb41192946]

We have the same problem in Acrobat Pro DC for about the last week or so. Comment Summaries that are generating the in the print window AND the comments tab of Acrobat create a print job that results in a blank 7th page and comments printed over the PDF content thereafter (a 12 page document turns into a 25 page document instead of a 24 page document). It seems that a page is skipped in the printing/preflight process when comment summaries are added to the print job, and because of the skipped/blank page all the of following pages are coupled together.

[IT@TF]

Mac OS X 10.9 and 10.10 both have these issues in our environment. Acrobat can print comment summaries in small batches, but it seems like 8 page documents and larger cause the issue. We have to work around it by printing the documents in small batches so that the comments (with numbering) are printed with the PDF content.

[Ham1000]

I've been doing the same to get around the problem, which is fine on a small job of about 24pp maximum, but anything bigger and it's a total nightmare!

[Ham1000]

Got to be a bug then as others are experiencing the same problem. Thanks guys. Presumably there'll be a fix in due course...

[x8x foxy x8x]

Hi Adobe

We're having the same problem. It started doing this for us a few days ago. There isn't really a practical work around as we have books marked up with comments and they are usually hundreds of pages, so to split the comments on to separate pages means a forest loses another tree (or two)!

Please sort it out Adobe, it seems to me that you fix one thing and break something else that was working perfectly fine, but don't worry we don't pay a lot of money each month for Creative Cloud. Sorry for being sarcastic but it's difficult enough as a small business without you introducing bugs that cost us even more.

[Tanvi Bhalla]

Hi Graeme,

Thank you for writing on Forums.

We are aware of this issue and a bug has been logged with our engineering team regarding the same.

Kind Regards,

Tanvi

[Ham1000]

That's great, thanks Tanvi. Looking forward to the fix in due course.

[decker1222]

Having the same issue. User was reverted back to Acrobat 10 Pro and the problem went away.

Unfortunately, word has gotten out in my office that it's possible to revert back to Acrobat 10, and nearly everyone who was using Acrobat DC has opted to revert. They simply despise Acrobat DC.

[jhfe]

Thank you for advising that this is a known bug which has been logged with the engineering team.  Please advise when the resolution, including possibly "rolling back" the relevant portion of the update 15.010.20056 issued January 12, 2016 which caused this known bug (this now known bug not having existed before that update), will be deployed as this is a very important part of my providing my professional services.  Thank you again.

[jhfe]

Following up on my Message 16 above, Update 15.010.20059 issued February 16, 2016, and which I just installed, solves this problem for me.  Thank you very much!

[mbrown_FARM]

Same issue here. Hoping for a fix soon because it's terribly annoying!

[x8x foxy x8x]

We have a problem with rolling back to a previous version. As many of our publishers copy and paste their corrections from word into the comments the type, when creating a comment summary sometimes appears at 60pt in the commenting, so you can imagine if an author puts a new sentence into the comments how many pages that takes up when printing out. So for us, at the moment, this software is pretty much unusable as a tool. Surely a fix must be coming soon as this has now been happening for a few weeks