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geraldb16476094
Participant
January 13, 2016
Question

Acrobat Pro DC Printing Issue

  • January 13, 2016
  • 1 reply
  • 318 views

Acrobat Pro DC consistently requires a Repair Install in order to restore printing functionality.  Any one else having this issue and have you found a solution yet?

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1 reply

A
Anonymous
January 14, 2016

Hi ,

What OS are you working on?

Please refer the following link once and see if that fixes the issue.

Acrobat and Reader Help / Troubleshoot PDF printing | Adobe Acrobat, Adobe Reader

Regards

Sukrit Dhingra

G
geraldb16476094Author
Participant
January 14, 2016

OS is Windows 7 Pro 64-bit

Printer is a network MFP, shared via group policy.  Drivers are current.

What happens is the user will be able to print just fine, then for "no apparent reason" communication with the printer and that program cease.  She can select the printer from the drop-down, but cannot access the Properties and after selecting PRINT nothing happens.  Workstation communication with the printer is just fine (test page, printing from Word, etc.)  The same is true for any of our other shared printers.  She has no locally attached printer.

The repair from the Help menu had been working but yesterday I had to resort to the repair available under Programs and Features / Change.

I will look at the link you sent now.

Thanks for your assistance...

Jerry

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