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Correct answer kglad

Moved preference folders and updated nvidia drivers. still same thing. ran a repair also. I did get this error message.


Error 1402 | Error 1406 | Adobe Acrobat, Reader

2 replies

February 10, 2016

Hi ,

Please refer the following document once.

https://helpx.adobe.com/acrobat/kb/nvidia-driver-incompatibility.html

Regards

Sukrit Dhingra

kglad
Community Expert
Community Expert
February 10, 2016

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

if resetting your preferences fails, repair (help>repair) your acrobat installation.

Participant
February 11, 2016

I cant even get into the program to select help > repair. I've also tried running a repair on the installation to no avail.

kglad
Community Expert
Community Expert
February 11, 2016

did you successfully reset your preferences?

did you check your video card driver?