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Question

Acrobat Pro X Freezing Problem

Forum|Forum|10 years ago
January 27, 2016
5 replies
2276 views

First off, I just want to say how absolutely furious I am with Adobe's chat "support". Their communication is terrible, and their service is nothing sort of atrocious. They do nothing but continuously try to send you back to the forums. Two days in a row I have had to contact them, and two days in a row I have been let down.

On that note, I am having a terrible time with my Acrobat Pro. I'm using version 10.1.16 for Mac. I have created a form in Microsoft Word 2011, which I saved as a PDF, as I have done countless times in the past. Today however, after I choose the Edit function from the Forms section, it does the usual process of finding all the fields which allow for input. Once this has finished, I delete one of the text boxes and try to replace it with a dropdown menu. I will select dropdown, and position the box where I want it, and from there, the whole program just locks up. I cant do anything further except a Force Quit. I have attempted this countless times and even rebooted my system with no luck.

Is anyone else having this problem, or perhaps have a solution or any tips I could try? This is very frustrating.

This topic has been closed for replies.

Karl Heinz Kremer

Community Expert

Application freezes are very hard to debug and fix (as long as you are not a developer with access to the correct debug environment). Here are some general debugging tips from Adobe about application freezes on a Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

A

Anonymous

Hi

Would like to inform you that in root user we check whether is there any concern with the profile (permissions & ownership) or some thing wrong with the software. I will appreciate you to please check the behavior of the software in Root user account .

Regards,

Yatharth

Salmon GramAuthor

Known Participant

Again, I do not feel comfortable tampering within the user account, not do I still see how this has any effect whatsoever on the problem I am having. The problem is with Acrobat Pro itself, not on the user side. I am still able to use Photoshop, Illustrator, and InDesign without issue. I can assure you that nothing at all has changed with any permissions or ownership. In fact, prior to today when I completely reinstalled the CS6 suite (without issue), I couldn't even tell you the last time I even had (or did) an update or installed something on this Mac. The problem I am having started yesterday (January 27th).

If you have any other advice or recommendations on how or why Acrobat Pro completely locks up and freezes when I am trying to do nothing more than add a dropdown field to a form I want to make editable (something I have had absolutely no issue with prior to yesterday), I will gladly hear it, but I will not mess with and/or tamper with root user settings, that have never been touched or changed.

Allta Media

Community Expert

What exact point version of OS X are you running? Also, can you provide crash log details?

A

Anonymous

Hi,

Please check with root user account & see what happen over there. Refer to this Article in enabling the root user :- https://support.apple.com/en-in/HT204012

Regards,

Yatharth

Salmon GramAuthor

Known Participant

I am not following how this pertains to my issue? There is only one user account on this Mac. I created a test one, which I have since deleted, just to test your recommendation of trying it on a different user. I don't see how adjusting these kind of user settings on the computer will cause or even affect me just trying to add a dropdown menu to a PDF document. I truly appreciate the help and advice you offered, but I would rather not start tampering with user accounts and the like over an Adobe issue.

A

Anonymous

Hi,

Please check with different user account & see what happens.Refer to this Article in creating new user account on MAC :- https://support.apple.com/kb/PH18891?locale=en_US

Regards,

Yatharth

Salmon GramAuthor

Known Participant

This did not work either.

A

Anonymous

Hi,

Please provide the exact dot version of acrobat pro installed on your system & also check whether is this happening with only one document or with all.Also check if there is any update available for Acrobat Pro after going through 'Help > check for updates' .

If it's happening with all the documents, try these solutions:-

** Restore Preferences:-

1.From finder,please navigate to Go >Go to folder > Library,from here under the preferences folder remove all the ".plist" files for acrobat .

2. Then from Go to folder > ~Library, from here under the preferences folder remove all the ".plist" files for acrobat .

Check with different user account as well & see what happens if its keep happening after restoring the preferences .

Regards,

Yatharth

Salmon GramAuthor

Known Participant

I am using Acrobat Pro 10.1.16 for Mac OS

There are no updates available when I check. This morning, I even completely uninstalled CS6, and reinstalled using my software disc. Once installed, prior to updating, I attempted this again, and again the program locked up. I then updated the program, tried again, and still no change. Program freezes, and I have to force quit out. This is happening with 2 forms I created. I built them in Word, and saved them as PDF files. Both yield the same results.

I tried your recommendation of removing all .plist files, and that did not work either. Program still locks up, and all I can do is force quit out

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