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ATG1997
ATG1997
Participant
October 13, 2016
Question

Acrobat Pro XI Error 1935

  • October 13, 2016
  • 1 reply
  • 1634 views

I have tried all of the recommend solutions I could find in the Adobe forums and searching through Google. None of them have resolved my installation issue. The installation fails at the file StringTable.zdct with the following error.

Error 1935. An error occurred during the installation of assembly

component {9718BF-1D-3406-A992-630F7EF2F164}. HRESULT:

0x80070003.

OS: Windows 10 Pro 64-bit

Acrobat Pro XI

Any assistance would be greatly appreciated.

Solutions tried:

Repaired .NET 3.5 Framework

Repaired .NET 4.5 Framework

Reinstalled .NET 3.5 Framework

Reinstalled .NET 4.5 Framework

Reinstalled C++ 2010 Redistributable (x64)

Reinstalled C++ 2010 Redistributable (x86)

Reinstalled C++ 2012 Redistributable (x64)

fsutil resource setautoreset true c:\

sfc /scannow

msiexec /unreg

msiexec /regserver

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 13, 2016

Hi ATG1997

Could you please let me if you have tried the steps given in the following links:

Error 1935 while installing Adobe Acrobat XI Pro/Std - Windows

Error 1935 When Installing Acrobat Pro XI

Thank You,

Shivam

ATG1997
ATG1997Author
Participant
October 13, 2016

I tried the instructions given in the first link. However, the service name did not match the instructions. The instructions say the service name should be "TrustedInstaller", but the service name on the computer is msiserver.

I did not try the instructions in the second link because Windows update is working and I did not find any pending.xml files.

The installation is still producing the same error.

ATG1997
ATG1997Author
Participant
October 14, 2016

Hi ATG1997,

It might be possible that you selected Windows Installer instead of "Windows Modules Installer".


You are correct. I was looking at the Windows installer service. I followed the instructions for the Windows modules installer, but the installation still fails with the same error.

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