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ATG1997
ATG1997
Participant
October 13, 2016
Question

Acrobat Pro XI Error 1935

  • October 13, 2016
  • 1 reply
  • 1634 views

I have tried all of the recommend solutions I could find in the Adobe forums and searching through Google. None of them have resolved my installation issue. The installation fails at the file StringTable.zdct with the following error.

Error 1935. An error occurred during the installation of assembly

component {9718BF-1D-3406-A992-630F7EF2F164}. HRESULT:

0x80070003.

OS: Windows 10 Pro 64-bit

Acrobat Pro XI

Any assistance would be greatly appreciated.

Solutions tried:

Repaired .NET 3.5 Framework

Repaired .NET 4.5 Framework

Reinstalled .NET 3.5 Framework

Reinstalled .NET 4.5 Framework

Reinstalled C++ 2010 Redistributable (x64)

Reinstalled C++ 2010 Redistributable (x86)

Reinstalled C++ 2012 Redistributable (x64)

fsutil resource setautoreset true c:\

sfc /scannow

msiexec /unreg

msiexec /regserver

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 13, 2016

Hi ATG1997

Could you please let me if you have tried the steps given in the following links:

Error 1935 while installing Adobe Acrobat XI Pro/Std - Windows

Error 1935 When Installing Acrobat Pro XI

Thank You,

Shivam

ATG1997
ATG1997Author
Participant
October 13, 2016

I tried the instructions given in the first link. However, the service name did not match the instructions. The instructions say the service name should be "TrustedInstaller", but the service name on the computer is msiserver.

I did not try the instructions in the second link because Windows update is working and I did not find any pending.xml files.

The installation is still producing the same error.

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
November 2, 2016

I contacted customer care and they did a remote session into the computer and made a few changes, told me to restart, and attempt install again. They didn't wait to see if the issue was resolved. They said it should be fixed and disconnected the chat session. The issue was not resolved and I still cannot install the software. I am hesitant to contact them again because they were absolutely no help.


Hi ATG1997,

Support team tried to reach you using the phone number you shared with Shivam. But they reached your voicemail and have already sent out emails as well.

Regards,
Tariq Dar.

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