Acrobat Pro XI nag for Acrobat DC

Question

I have had this licensed product on my laptops for years.

Now it is nearly unusable because every invocation launches a PopUp:

Acrobat Pro DC

Hello, Acrobat DC.

Thanks for trying Acrobat XI.

....

The Acrobat Pro XI 11.0.15 key is accurate; verified with under my id at Adobe.

Adobe Support on the web is non-existent. Just a circular set of links

that never allows me to report a problem or investigate why this is happening.

I re-installed Acrobat completely with no change in symptoms.

Completely unusable. What can I do to fix this?

Rave · Accepted Answer

I don't have the problem any more, so reproducing it is a problem I'm not

willing to tackle.

I set a screen shot of the popup in the chat log. Found it ...

Notice two things: "Hello, Acrobat DC"

Hellooooo ... this is Acrobat XI.

Thanks for trying Acrobat XI .... Ummm, the product is licensed.

Click on the "License This Software", and paste in my serial number.

Nothing good happens.

Changing Acrobat to launch as administrator caused the problem to go away.

Great to know that the issue is fixed.

Launching the software as admin gives it rights to write the licensing information to the folders:

1)Adobe PCD folder under C:\Program Files\Common Files\Adobe\Adobe PCD

2)SL Cache under C:\Program Files \Common Files\Adobe\SLCache

3)Sl Store under C:\ProgramData\Adobe

Regards,
Rave

Rave · Answer

Hi Dick,Can you please post a screenshot of the popup you see.The advertisement should not stop you from using Acrobat 11.Regards,Rave

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