Acrobat Pro XI nag for Acrobat DC

[dickdunbar]

I have had this licensed product on my laptops for years.

Now it is nearly unusable because every invocation launches a PopUp:

Acrobat Pro DC

Hello, Acrobat DC.

Thanks for trying Acrobat XI.

....

The Acrobat Pro XI 11.0.15 key is accurate;  verified with under my id at Adobe.

Adobe Support on the web is non-existent.   Just a circular set of links

that never allows me to report a problem or investigate why this is happening.

I re-installed Acrobat completely with no change in symptoms.

Completely unusable.   What can I do to fix this?

[Rave]

Hi Dick,

Can you please post a screenshot of the popup you see.

The advertisement should not stop you from using Acrobat 11.

Regards,
Rave

[Rave]

The screenshot is missing. Please use the camera icon above to attach the image.

Regards,
Rave

[dickdunbar]

I don't have the problem any more, so reproducing it is a problem I'm not

willing to tackle.

I set a screen shot of the popup in the chat log. Found it ...

Notice two things: "Hello, Acrobat DC"

Hellooooo ... this is Acrobat XI.

Thanks for trying Acrobat XI .... Ummm, the product is licensed.

Click on the "License This Software", and paste in my serial number.

Nothing good happens.

Changing Acrobat to launch as administrator caused the problem to go away.

[Rave · Accepted solution]

Great to know that the issue is fixed.

Launching the software as admin gives it rights to write the licensing information to the folders:

1)Adobe PCD folder under C:\Program Files\Common Files\Adobe\Adobe PCD

2)SL Cache under C:\Program Files \Common Files\Adobe\SLCache

3)Sl Store under C:\ProgramData\Adobe

Regards,
Rave

[dickdunbar]

I understand why Admin launch fixed it. That's why I did it when the tech

wanted to

do something far more serious on my system.

Am I the only one reporting these issues?

Adobe has caused me to spend WAY too much time on this problem.

1. You shouldn't require admin privileges to put in license keys,

ESPECIALLY after I just uninstalled/reinstalled the software

2. You should change the popup to be much more explicit about the error

3. If the registration doesn't complete properly, you should diagnose THAT

problem

and now wait until I launch Acrobat to find it out

4. You should build an installation verification script that could detect

this problem

5. You should have an easy-to-find answer about this popup on your website

if you can't fix the popup to describe the issue or the code to

register the product.

Summary: This problem never should have been a problem in the first place.

[Rave]

Hi Dick,

Admin privileges are required for installation and proper functioning of Acrobat.

Regards,
Rave

[dickdunbar]

And to be clear about this ....

My default account is an Admin Account.

I have never run the Acrobat installer "as Admin"

If that was required, I expect the installer to detect it doesn't have

sufficient

privileges and fail ( until I "run as-admin").

This sudden popup failure apparently was due to a failure to recognize that

Acrobat was already registered. Running smoothly for months and suddenly

I get silent failures to produce PDF files from the browser plugin,

and just as suddenly start to get ( non-productive ) popups trying to

open PDF files ... ignoring the popup allows Acrobat to proceed,

but my workflow has already been interrupted in a non-productive way.

The further complication is that I set "auto update" on Acrobat,

so when Adobe pushes updates, they get installed as the user running

Acrobat.

If elevated privileges are required, I expect Adobe to detect and provide

an alternate path to upgrade,

and provide me with a warning in a transparent way ( not some goofy popup

about Acrobat DC ).

Do you still think this situation is my fault?

You seem to be defending cheesy Windows support for Acrobat.

It's always been this way and it's never been worth my time to pursue the

problem.

This level of discussion we're having right now is the reason.

It is Adobe's software and I do NOT want to be part of your QA team.

Decades ago I assisted Adobe with a port to AIX RS/6000 platform.

It wasn't easy dealing with Adobe as an insider then either.

Every problem I report about Acrobat usability gets pushed to "the next

release".

It wears a good customer down .... ya'know?

[kenb19412459]

I'm having a similar problem and the web support is horrible.

[dickdunbar]

Agreed; web support is non-existent.  Here are the places I've bookmarked:

Adobe Support  Click on "See all Apps and services at the bottom of the page.

https:  //helpx.adobe.com/support.html#/all_products

  Acrobat XI Pro doesn't even show up in the list

Acrobat for Windows 10 and 11 downloads are here:

https: //www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

But to fix the upgrade nag, see the "Correct Answer" Post above by Rave.

The Adobe support has become so bad that I am abandoning Acrobat and

getting the PDF support I need from FileCenter Pro.   Still working through the conversion.

For example, I sometimes collect very large PDF files and editing those files with Acrobat

is incredibly slow.  It takes HOURS to delete a few pages from the PDF;  completely non-responsive

and you cannot abandon the operation. 

I tracked down the problem;

1. Acrobat XI is a 32-bit program and still supports Windows XP

2. Large file edting is handled by reading the On-Disk .pdf file

    and re-writing portions of it to a .tmp file.   Same blocks

    read and written hundreds of times.

3. "Be Patient" and eventually the page deletion will finish

    (Patient means letting the process run over night)

Terrible algorithm;  providing 64-bit support would have solved

the problem by operating in-memory.  I no longer report problems

like this because I know they will be ignored.

I do not need ... do not want a cloud based solution.

FileCenter offers a 15 day free trial and is on sale until the end of May.

You need the Pro version to get full PDF support.

FileCenter Specials | FileCenter