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A
Anonymous
May 7, 2016
Question

Acrobat X update fail 1406

  • May 7, 2016
  • 2 replies
  • 622 views

hi there,

everytime my Acrobat X tries to update I get an error 1406

looking up the error code on Adobe.com (https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html) suggests I "Log in as administrator and access the appropriate registry key:(Acrobat) HKLM\Software\Adobe\Acrobat " - I'm always logged in as Admin, and can access the key in Regedit, but does not tell me what if anything needs changing.

I don't have Acrobat Reader installed, and I think maybe this is confusing the updater.

Has anyone got any solutions ? I wasted an hour in adobes support chat talking to 3 agents who couldn't help

thanks

This topic has been closed for replies.

2 replies

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 13, 2016

Hi sarah________ ,

Please try referring to these articles : Resolve error 1402 or error 1406 when installing Acrobat or Reader  and Error 1401, 1402, 1404, or 1406 | Install | Adobe Creative Suite 3 on Windows .

Follow the troubleshooting steps mentioned in this articles and let us know if this helps .

Regards

Sarojini

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 7, 2016

update by downloading the files directly and then applying them:  http://www.adobe.com/downloads/updates/

A
Anonymous
May 9, 2016

hi, thanks for the suggestion

I downloaded 'AcrobatUpd10116', but it gives exactly the same 1406 error

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