Acrobat XI - After Windows 10 upgrade, Acrobat keeps giving Error 16.

[kylerogo]

I keep receiving Error 16 messages when opening Acrobat XI Standard.

I've uninstalled and reinstalled, deactivated antivirus and firewall, changed permissions on SLStore and Adobe PCD folders. Nothing I try is working. Please help.

[YatharthS]

Hi kylerogo ,

Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat .

Then,install the application in different user account with Admin Rights to replicate the issue, may refer to this article :- Adobe troubleshooting: Creating an admin account in Windows

Let me know how it goes.

Regards,

Yatharth

[kylerogo]

Hello Yatharth,

I just tried this fix with no luck. Any other ideas?

[YatharthS]

Hi ,

Please Go to Sl Cache under C:\ Progrqam files (x86) \ common files \Adobe \Sl Cache, Rename this folder to 'SlCache_Old'

Then launch Acrobat as 'Run as Administrator' (Acrobat Pro> Right Click > select 'run as administrator')

Regards,

Yatharth

[kylerogo]

It at least lets me into the program briefly now, but still comes up with the error after about ten seconds, then shuts down.

PS - We are in a domain environment, and the user is set as an administrator on the local machine. Don't know if that helps or not.

[YatharthS]

Hi ,

Would request you to get local admin rights for this machine from your IT & then check for the same.

Regards,

Yatharth