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saadat51
Participant
October 14, 2016
Question

Acrobat XI freezes when printing to Adobe PDF

  • October 14, 2016
  • 1 reply
  • 5105 views

I have adobe XI pro PC with Windows 10, often when printing to PDF file, after giving it a file name, a window appears and progress to 3 vertical bars and then freezes and never comes back.  Problem might be with drives for Windows 10, but could find drive updates for Adobe Acrobat XI pro (full version, read and write).  Any solution is appreciated.

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1 reply

Adorobat
Adorobat
Participating Frequently
October 15, 2016

Hi saadatr43825473

Try to follow the below mention steps and see if that fixes the issue:

1- Check if there is an update available for Acrobat, launch Acrobat>navigate to Help menu>click on Check for updates. If there is an update available, download and install it and then launch Acrobat and see if its working fine.

2- Try to run Acrobat with Admin rights, locate Acrobat shortcut on desktop>right click>and select Run as Administrator and try to perform the same task.

3- If that doesn't work, try to disable protected mode , launch Acrobat>click on Edit menu>select Preferences>click Security (Enhanced)>select Off under Protected View>OK.

I would like to mention here that disabling Protected Mode is for troubleshooting purpose only, and not recommended, please turn the feature back on after finishing the troubleshooting.

4- If step 3 doesn't work, try to restore Acrobat preferences:

  Close Acrobat XI.

   (ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\11.0.

   (iii) Move the entire 11.0 folder to some other location like temp folder .

     To view temp folder, press and hold Windows key and press R on your keyboard, type temp in the run dialogue box then press enter.

      If App data folder is not visible under your user name, launch Windows Explorer, select View in the top left corner>select Options in the top right corner>click on View tab>check the radio button which says Show hidden files, folders, and drives>click Apply and OK.

   (iv) Restart Acrobat again and see if its still freezes when printing to pdf.

Could you please let me know the version of Acrobat XI Pro installed on the machine?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat XI Pro

Would it be possible for you to share the screenshot here?

Visit this link which explains the process: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thank You,

Shivam

S
saadat51Author
Participant
October 16, 2016

Thanks for your help. I tried all 4 steps you recommend. It still does

the same thing. After step 4, it would stop without giving any vertical

bars, but after restarting the computer it progress to 3 bars and then

stopped. However, during this process a notepad screen appeared and stated

that adobe could not find several fonts. It appears when it is trying to

convert a non-pdf file, mostly from the web (this morning I tried to print

the following page to a pdf file

http://www.explainthatstuff.com/diesel-engines.html) to a PDF, it stopped.

It might be adobe does not recognizes some of the web site fonts as a

result adobe is waiting to find the font). I am not sure if there is a

features that can be turned on or off to correct the situation. I also

tried to screen print the screen, but Windows 10 would not print it.

Thanks

Saadat

On Sat, Oct 15, 2016 at 12:33 PM, Shivam Sharma <forums_noreply@adobe.com>

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 4, 2019

    I am having the same problem as of recently when printing form Microsoft Edge.  Switching to print the same page from Internet Explorer is a temporary fix.

    More concerning is that I am having similar problems saving PDF files (printing) from Lacerte (from intuit).  This leads me to believe the problem is not simply a web browser issue.  It is more likely a driver conflict of some kind.  I tried restarting the print spooler service a few times while it gets hung up with no luck.

    Multi-workstation environment, these saving PDF's issue are not limited to a single workstation in our case. 

    Windows 10 Pro

    Acrobat XI Pro

    Lacerte Print to PDF

    HP Drivers for default printer


    The Adobe PDF printer is very dependant from the OS. As there have been some big updates with Windows 10 recently, it is very possible that the version of Acrobat XI you are using is outdated. Even if Acrobat still works, that does not keep the printer driver working. Acrobat XI is no more supported, so there will be no updates.

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