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M
mariec17384247
Participant
June 29, 2016
Answered

Acrobat XI Pro closes after a few seconds

  • June 29, 2016
  • 3 replies
  • 65993 views

My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

This topic has been closed for replies.
Correct answer Yatin

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

3 replies

Y
YatinCorrect answer
Participating Frequently
June 30, 2016

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

D
defaultc7lts0x5ts2d
Participant
May 28, 2021

NOT correct.  Useless.

 

L
Larry98A6
Participant
December 21, 2021

Hello. Anyone get this issue with Adobe Pro XI fixed yet? Mine just started acting up a couple months ago and now tired of it. Removed and installed again 2 times with no luck of fixing the issue.

 

As noted above rename to what the 3 files. Need help.

 

Thank you.

    M
    mariec17384247Author
    Participant
    June 29, 2016

    Please disregard this question I finally got chat support to help me.  They removed the SL folders so I would have to re-activate and everything seems to work

      Y
      YatharthS
      Participating Frequently
      June 29, 2016

      Hi mariec17384247

      Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

      Regards,

      Yatharth

      G
      gaionssi
      Participant
      April 21, 2022
      1. "Download Adobe Customization Wizard from this location."

      Unfortunately, the location (https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=6014&fileID=6042) 

      can't be reached.

      Is there another location from which I can download the Adobe Customization Wizard?

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