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Participating Frequently
March 28, 2016
Answered

Acrobat XI PRO freezes during usage

  • March 28, 2016
  • 1 reply
  • 787 views

Every time I try to open and read a PDF with Acrobat XI Pro, it freezes. Sometimes it will unfreeze after several minutes but other times it doesn't.  I've updated it, redid the installation, etc. It was working fine and then all of a sudden, out of nowhere, it started doing this.

I've even done the repair Acrobat Installation option under help with out it fixing it.

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Correct answer Sarojini_Nagar

Hi Stephanie Molsbee,

Could you please provide the OS version present on your system?

Please refer to the mentioned KB doc:Troubleshoot Windows system errors, freezes | Adobe software

Let us know if this helps.

Regards

Sarojini

1 reply

Sarojini_Nagar
Community Manager
Sarojini_NagarCommunity ManagerCorrect answer
Community Manager
March 28, 2016

Hi Stephanie Molsbee,

Could you please provide the OS version present on your system?

Please refer to the mentioned KB doc:Troubleshoot Windows system errors, freezes | Adobe software

Let us know if this helps.

Regards

Sarojini

Participating Frequently
March 28, 2016

I have windows 10 64bit