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JamesHardy82
Participant
March 30, 2016
Question

Acrobat XI Pro won't work with standalone license

  • March 30, 2016
  • 1 reply
  • 672 views

I have installed Adobe Acrobat XI Pro on one of my users' machine and used a standalone license key and the application states that the subscription has expired.  He previously had Adobe Creative Cloud installed on his machine but it has been uninstalled since July 2015.  I ran the Creative Cloud cleanup tool, but his new standalone Acrobat still will not work.  I have verified with my license admin that the key is up to date.  How can I get his installation to disassociate with his Adobe ID and work with the standalone license?

This topic has been closed for replies.

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
March 30, 2016

Hi James Hardy,

Please try Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labsto completely remove the races of Acrobat and restart your system.

Then try to re-install it from here : Download Pro or Standard versions of Acrobat DC, XI, or X

If issue still persists, try using different user account.

Let us know if it works.

Regards,

Meenakshi

J
JamesHardy82Author
Participant
March 31, 2016

That did not work, I ran both the 10.x and DC cleaners and still getting a message stating that the subscription has ended.  Are there registry items that I can manually delete that may be referencing an old license?

Rave
Rave
Participating Frequently
April 4, 2016

Hi James,

Create a new Adobe ID and use the serial number to activate the software.

Regards,
Rave

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