Acrobat XI Pro won't work with standalone license

Report · Mar 30, 2016

I have installed Adobe Acrobat XI Pro on one of my users' machine and used a standalone license key and the application states that the subscription has expired. He previously had Adobe Creative Cloud installed on his machine but it has been uninstalled since July 2015. I ran the Creative Cloud cleanup tool, but his new standalone Acrobat still will not work. I have verified with my license admin that the key is up to date. How can I get his installation to disassociate with his Adobe ID and work with the standalone license?

Report · Mar 30, 2016

Hi James Hardy,

Please try Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labsto completely remove the races of Acrobat and restart your system.

Then try to re-install it from here : Download Pro or Standard versions of Acrobat DC, XI, or X

If issue still persists, try using different user account.

Let us know if it works.

Regards,

Meenakshi

Report · Mar 31, 2016

That did not work, I ran both the 10.x and DC cleaners and still getting a message stating that the subscription has ended. Are there registry items that I can manually delete that may be referencing an old license?

Report · Apr 04, 2016

Hi James,

Create a new Adobe ID and use the serial number to activate the software.

Regards,
Rave