add-on tools unpluged from acrobat side toolbar

[irinea32676979]

dear adobe support,

i was wrote some JavaScript with AcrobatSDK used to create one button as an add-on tool, the function is run properly as is.

but the problem is when I have to use the button, I should add the "add-on tools" button before we use the JS button.

mean while the add-on tools looks like not stable, I've been tried open and close acrobat with more than 10 PC with many different PDF document, and my JavaScript "add-on tools" always unplug from acrobat toolbar after 5-9 attempts to open and close document for views the document.

anyone can help to solve this problem or maybe adobe staff can solve this problem or any suggestion on it? (eg. calling JavaScript Object from C++) or something else.

I'll keep looking forward on this issue until this problem is solved,

thanks.

[lrosenth]

Are you adding the item to the right hand panel when a document is open OR when nothing is opened?

[irinea32676979]

yes, here is the sample,

cEnable: "event.rc = {event.target != null};"

I added this script on my JS button