Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adding PDF form fields corrupts background graphics

Explorer ,
Apr 27, 2016 Apr 27, 2016

Hello. My bank client has a 2-page budget form that they created in InDesign that they would like me to turn into an interactive form with form fields that calculate. I successfully created all the fields, added functionality, and the form works great! But then noticed that the top and bottom background graphics are messed up. They do not display correctly. There is supposed to be a big, sweeping red swoosh that bleeds off the top and bottom and it is completely gone off the bottom and the top swoosh is reduced to a random floating red rectangle. This is unacceptable. What could be causing the corruption of the background graphics? I can post screen shots of the before and after but don't know where to post those. Thanks for any help.

TOPICS
Acrobat SDK and JavaScript
697
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 27, 2016 Apr 27, 2016

You can post screen shots in a reply by clicking the "Insert Image" icon on the toolbar. It's the 7th icon from the left.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2016 Apr 27, 2016

Here's the form before adding fields.

before adding fields.png

Here's the page after adding fields.

after adding fields.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 27, 2016 Apr 27, 2016

Does it still display incorrectly when you close out of form editing mode by clicking the X in the upper-right just to the right of the Preview button?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2016 Apr 27, 2016

Unfortunately, yes. I have also tried deleting all the fields to see if the graphics return and also copying all the fields and pasting them onto a fresh PDF where the graphics are good and nothing works. In fact, when pasting the fields onto a fresh PDF, I get this result:

Screen Shot 2016-04-27 at 12.27.26 PM.png

Then as soon as I move the fields and click off into the gray pasteboard this happens:

Screen Shot 2016-04-27 at 12.27.54 PM.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2016 Apr 27, 2016

I also tried pasting just ONE form field and it has the same affect on the background graphics.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2016 Apr 27, 2016

effect, rather.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2016 Apr 27, 2016

I would love to redo the PDF but since I do not have the original InDesign file, I cannot do that easily. The client has given me permission to recreate the form. In lieu of resolving this issue in Acrobat, I am left with trying this option and remaking the PDF to see if it helps resolve the issue.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 27, 2016 Apr 27, 2016

I'd be interested in looking at the original PDF if you're free to post it somewhere or email me: acroscript at gmail dot com

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2016 Apr 27, 2016
LATEST

Thank you. I am not sure I can as it is a client's project in progress so it is not yet approved.

Here's what I know now: I recreated the whole layout in InDesign, remade a PDF, opened it in Acrobat and copied and pasted all the fields back over the new PDF and the problem did not occur. So in light of that, I am going to have to say that there is a problem with how the original PDF was made. Maybe after this project is approved, I can revisit and send you the PDF that was giving me problems. I am still curious what made it react that way. It suspect it is a transparency/rendering issue with hidden clipping masks that was added to the original swooshes. Because I recreated them without masks and now it's fine. Just a theory.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines