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A
aestcbr
Participant
May 13, 2016
Question

Adobe Acrobat DC keeps crashing

  • May 13, 2016
  • 2 replies
  • 1740 views

Acrobat DC was working fine until I did an update. Now that I did the update open up Adobe DC and I will have a few seconds until it crashes. Very frustrating and that I just paid for the service and now I cannot get it working and anybody please help me with this problem?

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2 replies

balajis35538026
balajis35538026
Participant
May 13, 2016

It is crashing for me as well. Tried few tweaks in the registry settings as recommended by Adobe but it is still crashing. It's better not to run the update now until more stable version is released.

Larry Walters
Larry Walters
Participant
May 13, 2016

Yes My Adobe Acrobat Pro DC crashes when I try to open app after upgrade. Does not work at all.

I spent 2 1/2 hours on a chat trying to fix it and it still crashes.

    Z
    Adobe Employee
    Zealous_Dusk16E5
    Adobe Employee
    May 13, 2016

    What version of Acrobat DC you are on? And can you please share more details around OS, steps to reproduce.

    As Thomas said, can you also try Repairing Acrobat.

    A
    Anonymous
    August 26, 2016

    Hello, I have the same issue.

    Running Win 10  build 10586

    Intel Core i5 750 w/ 8GB Ram

    Adobe Acrobat Reader DC ver. 2015.017.20053

    Adobe DC crashed when I try to save a .pdf from Win Edge internet browser and strat going through folder list to choose particular folder.  It either gives me the msg "working on it" or does nothing.  But always hangs in windows exployer when trying to save a file.

    I have tried Repair Installation, but no luck.

    What else can I try?

    ?

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