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A
Anonymous
September 7, 2016
Answered

Adobe Acrobat XI Pro crashes

  • September 7, 2016
  • 1 reply
  • 1003 views

I have had Adobe Acrobat XI Pro since 2014. Recently I am only able to have one PDF open at time. If I go to open another one it crashes. Any suggestions on how to fix the problem?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
September 9, 2016

Hi nellie1234

Please try "Repair Installation" under Help menu.

Let us know the dot version of Adobe Acrobat X pro you are using and OS installed on your system.

Is this happen when you open some particular PDF?

Regards,

Meenakshi

A
Anonymous
September 14, 2016

Hello! I have used the repair installation and that didn't help.  It's happens everytime. I'm using version 11.0.17 on Windows 7 Professional Version.

Thanks,Janelle

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
September 15, 2016

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

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