Skip to main content
J
jamesm37553791
Participant
April 23, 2016
Answered

Adobe DC Pro

  • April 23, 2016
  • 2 replies
  • 1751 views

I purchased Adobe DC Pro and it gave me the impression that it had some cloud space with it, also all the signing, editing of a pdf file. Also could make up my own PDF file. Does anyone know what it comes with since it was 238.00 USD and I kind of hope would come with something !!!

James

Acrobat​ !

This topic has been closed for replies.
Correct answer Michael J. Hoffman

Hi James,

Looks to me like you've purchased the desktop version. Had you instead purchased the subscription version ($14.99/month), you would have access to the cloud features you're seeking.

I believe you still have plenty of time to change your mind and switch over if you want. You'll have to contact Adobe Customer Care in that case: Contact Customer Care

Mike

2 replies

Sheena Kaul
Sheena Kaul
Legend
April 25, 2016

Moving to Installing, Updating, & Subscribing to Acrobat​

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
April 23, 2016

Hi James,

Did you buy this from Adobe? I don't see any subscription plans that would be $238:

Plans and pricing | Adobe Acrobat DC

Acrobat DC does come with a full set of features and access to the document cloud as part of your subscription:

Plans and pricing: Compare versions | Adobe Acrobat DC

As as you can see, the subscription includes signing, tracking, editing, cloud... All the things you're asking about. So, please be specific about what you have purchased? Note that I believe the desktop only versions may not include the cloud services, as indicated in the feature comparison chart.

Mike

J
jamesm37553791Author
Participant
April 23, 2016

This the one email and now I will send you other email

                Dear Jacquelyn McLaughlin,

              Thank you for your purchase of downloadable Adobe products.

              For your records, we have included your serial numbers below.

              Adobe Acrobat Pro DC (Windows,English)

XXXX_XXXX_XXXX_XXXX_XXXX_XXXX I x’ed out the key

              Download Instructions:

              1.            Login into Your Account with the Adobe ID: [deleted by moderator]

2.            In the My Orders page, locate order #AD020220685 with the date April 18, 2016, and expand the order to view the details.

3.            Start your download by clicking on the 'Download' button.

4.            After you have completed the download process, your serial number will be displayed in the download center.

5.            You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.

6.            For help with downloading and installing your product, visit the Download and Installation Support center.

              Best Regards,

The Adobe Store Team

[deleted by moderator]

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices