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Adobe Sign form limitations with new tools

Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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Hi, I wasn't able to find recent details on this issue, so apologies if this is asked elsewhere already. 
I have been using Adobe sign to send various documents for e-signatures for a while, but now when i try to send these same documents, the form data is all deleted and converted to empty text fields with the error: "unsupported fields have been removed from this document"
these unsupported fields include: Text fields, a dropdown, and signature blocks.

The amount of time spent making/remaking and reformatting these forms is frustrating, but also doesn't actually allow me to have the simple functionality that I was hoping to have/retain. The functionality I'm seeking includes:

  • default values for fields
  • multi-line support
  • number formatting that exists within both adobe sign and acrobat (currency randomly does/doesn't work)
  • entering a value for it to show up in multiple places within the document (effective date, etc)
  • sizing of text to be readable by the recipient rather than random sizing and usually spilling off the page/form and breaking formatting

 

I'd appreciate any help in how to improve the usability of the new toolset.  I haven't yet rolled back to previous versions of Acrobat, but will be trying that as my first attempt at finding a way to use my PDF documents.  Thanks for any help!

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correct answers 1 Correct answer

Community Beginner , Aug 13, 2023 Aug 13, 2023

Hi all, just following up

I realized I was able to disable the new acrobat experience to retain my pdf forms. 
Hopefully this is helpful to anyone else experiencing loss of functionality, but it can be disabled in File->Disable New Acrobat
https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

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Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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Hi all, just following up

I realized I was able to disable the new acrobat experience to retain my pdf forms. 
Hopefully this is helpful to anyone else experiencing loss of functionality, but it can be disabled in File->Disable New Acrobat
https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

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New Here ,
Sep 08, 2023 Sep 08, 2023

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Thank you sir, your post saved me so much time today.

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New Here ,
Dec 17, 2023 Dec 17, 2023

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Thank you so much, this worked.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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You're going backwards, Adobe. Please fix this.

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Thank you so much!!!  I hated the new acrobat, half my information would disappear and attachments didn't show up as part of document etc!!!

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New Here ,
Feb 01, 2024 Feb 01, 2024

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This needs to be fixed...or I need to figure out how to rebuild my e-sign pdfs in the new version?

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Same! And when I contacted Adobe support they simply said that they no longer support the calculated fields I use in my form. Horrible customer service. 

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