Adobe You Suck!

Report · Feb 06, 2016

We are very upset that we tried to uninstall DC because it keeps crashing our other integrated programs and when we tried to reinstall our earlier enterprise version, Adobe doesn't support the earlier version for re-licensing.

We had purchased the Acrobat Pro 11 enterprise and tried to reinstall it. Adobe wouldn't license it! We called Adobe and they told us to upgrade!

We told them that we did upgrade and the DC was causing all sorts of problems.

They told us to contact the other software company.

Adobe you Suck! and your new DC sucks!!!

Way to pass the buck on a screwed up management decision.

If I have purchased the software and follow the EULA you should honor the damn license if I want to use the earlier version that I paid for.

Report · Feb 06, 2016

Hi ,

I am extremely sorry that you are experiencing this issue.However if you could let us know the OS work on we might be able to resolve the issue.

Also tell where did you purchase Acrobat from?

If there is any error message or error code along before crash appears,please update us on the same.

I would request you to help us with the details so that we could do the best possible to fix it.

Regards

Sukrit Dhingra

Report · Feb 06, 2016

Using Windows 7 Professional. The program that keeps crashing due to Adobe Acrobat DC Standard - Is Thomson Reuters CS Professional Suite- File Cabinet.

We discussed the issue with Thomson Reuters and they do not have an answer.

We tried to go back and reinstall the earlier version of Adobe Acrobat Version AcrobatPro11_Web_WWMUI.exe

The installation would not license even though we have the Full Version Commercial Adobe Volume License Product.

We called Adobe and spoke with the representative and was told that Adobe no longer supports that version and we would have to upgrade.

We escalated the problem to their manager and were told the exact same thing.

Now if you could help us get the previous version Adobe Acrobat Version AcrobatPro11_Web_WWMUI.exe re-licensed and activated I will be happy to post that Adobe stands behind their product and the EULA that we purchased!!!

The impression both our firm and our outsourced IT firm were left with from speaking with Adobe, was that Adobe didn't care that we had purchased the Full Version Commercial Adobe Volume License Product or how much we spent on it we were going to have to upgrade plain and simple.

All we know is that we have been faithful customers using legally licensed commercial adobe volume licensed software are completely integrated with the use of adobe acrobat with our document management.

We are a CPA firm that utilizes a "paper-less" office with the use of Adobe Acrobat and our document management software. We have also heard numerous complaints from clients of ours that have law firms and they're experiencing similar issues with their document management and legal document software.

The upgrade to DC was not an upgrade it has been a nightmare for us that use document management.

We are seriously looking for alternatives to Adobe Acrobat after not only the experience with the software, but more importantly the customer service we received from the telephone representative and their supervisor!!!

Report · Feb 06, 2016

Hi ,

You had purchased the Volume license for DC and not for 11 and that is the reason you are unable to license that .

Adobe does not sell prior version once there is a new version in the market.

You could connect with a Adobe reseller and see if they could provide you with that.

Regards

Sukrit Dhingra

Report · Feb 06, 2016

WE PURCHASED THE VOLUME LICENSE FOR BOTH!!!

I know what we have purchased volume licenses for!!!

SEE BELOW!!!

Serial Key; Acrobat XI Pro for Win: Do not post serial numbers!!!

Download Instructions:

Please follow the 2-step Download instructions below:

Step 1

First Visit this link:

http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom

This step is important as it will set a session cookie on your system and therefore allow you to

use the direct download links from the Adobe servers. Make sure you do not block this session cookie. Don’t download anything on this page; clicking this link is enough to activate a session cookie.

Click the Download Link and save it on your PC before you install it:

Acrobat XI Professional for Win

http://prodesigntools.com/trials3/AdobeProducts/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe

What you should know about Registering your Adobe Product;

There is no need to register your product manually with Adobe, please note;

The product you purchased is a Full Version Commercial Adobe Volume License Product,

which means; unlike a Commercial Retail product that can be registered manually, a commercial volume product registration of the product is done automatically once it's activated. Registration Transfer to your name takes place automatically after you install the product and activate it, You will see it registered in your account automatically within 30-45 days: (transfer process time) The reason the transfer process takes this amount of time, is due to Adobe's back log and they must go through their processing queue in order to transfer client installation information with Volume Licensing.

In addition the advantages of a Commercial Volume License product is that it can be installed and used on 2 computers simultaneously, whereas a Retail product can only be installed and used on 1 computer . The validation and registration transfer to your name and email address starts right after you activate your product.

What you should know about your Adobe Full Version Volume License Product:

Product Quantity: 1 License(s) of Adobe Product,

Please see enclosed above: 1 Volume License Product Serial Key Code(s) valid for Quantity 1 License(s).

Please Note: Your License Product Key Code is a Commercial Volume License Product.

Your Volume License Product Key is valid for Quantity 1 License Seat(s).

Report · Mar 18, 2016

After posting the last response I never heard back from Adobe. Wow imagine that, I was right that ADOBE SUCKS!!!

Report · Mar 18, 2016

What kind of an answer are you expecting? You're using third-party software that's no longer compatible with the current version of Acrobat.

You should contact those who developed that software and ask them for a compatible version. If they can't offer it then use the older version of Acrobat that you have a license for, if it works there. That is the advice you got here and it makes sense to me...

Report · Mar 18, 2016

Did you even read the entire thread? Or did you just jump on the idiot bandwagon and make a stupid reply.

The reason I said ADOBE SUCKS is because I tried to go back to my originally installed Adobe Acrobat Professional XI that is a full commercial adobe volume license.

I uninstalled Adobe DC then restarted my computer

Then installed Adobe Acrobat Professional XI
I was then informed the license was no longer supported.

I called Adobe and they told me I needed to upgrade to Adobe DC... I had already freaking tried that, but it doesn't work with the other software.

The issue I have with ADOBE SUCKS is not that the third party software doesn't work with Adobe DC it is that my firm paid a great deal of money for the full commercial adobe volume license for Adobe Acrobat Professional XI and Adobe won't allow me to use the damn thing anymore!!!

How hard is that to grasp!!!

Report · Mar 18, 2016

Now, the kind of answer I was expecting was the answer I got!!!

Told me absolutely nothing, was absolutely not helpful because ADOBE SUCKS!!!

Now if you can get Adobe to allow me to reinstall my paid for Adobe Acrobat Professional XI then I will state that Adobe stands behind their products and honors the products their customers have purchased!!!

Until then, ADOBE SUCKS!!!

If there was a better alternative, I would certainly use it, because Adobe has demonstrated their management decision is to not support a product that was legally purchased in accordance with the EULA.

Now, have I made a clear case for why I stated ADOBE SUCKS!!!

Report · Mar 18, 2016

I did read the thread but I guess I misunderstood the situation. However, if you continue insulting people this thread will be locked and you might get banned from the forums, so beware.

Report · Mar 18, 2016

Ok, I understand that I might get banned. Please understand the reply you sent, from the standpoint of someone that has spent hours and hours trying to work through this issue with Adobe gets your reply and it really appears to be condescending.

Report · Mar 18, 2016

The previous individual that replied to me tried to tell me that I didn't have the correct volume license and would not try to understand that not everyone that posts on a forum is an idiot. I then posted the information with the serial key code to prove to the individual that yes I knew what I was talking about. He sent me an email scolding me not to post the serial key code on the forum.

Why not??? It is no longer valid!!! I was trying to prove a point to him and he in turn came back and tried to scold me like I was a snot nosed child.

I am a partner in one of the largest local CPA firms in my area and I am not going to have somebody try to scold me like a school boy!!!

I was configuring networks both from running cat 5 through conduit, to assigning static IP addresses when he was still messing his diapers!

Removing token ring networks and replacing with ethernet that was run on Unix, Linux and Novell systems.

So when someone comes at me with a bs response like his, I get a little irate!

Report · Mar 18, 2016

Enough is enough. I'm locking this thread.

Report · Mar 18, 2016

Have you tried to used the Acrobat Cleaner tool before reinstalling the previous version? http://labs.adobe.com/downloads/acrobatcleaner.html One thing I should mention is that some Adobe volume licensed software requires a different installer than is on the Adobe website for regular commercial software. I do not know if that is the case for Acrobat. If all else fails, I can only recommend you back up your data, erase the drive, and reinstall the software you were using from scratch. I know that can be incredibly painful, but it should bring you back to a working software system.

Report · Mar 18, 2016

Yes, that was a good reply thank you. Actually, we completely wiped my laptop and started over with a fresh reinstall of Windows and everything with the thought there might be some residual files that were not removed.

Most programs we use through a terminal server environment so there isn't a great deal of programs on a laptop. The adobe and document management software however are locally installed on the laptop because they both seem to work better in a local environment vs a terminal server environment.