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Correct answer AshuMittal9644438

Hi Christa, Mike, all,

We have released a patch today that fixes the Shared Commenting issue that was recently introduced. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-june-02-2016.html

Please give it a try and let us know.

Thanks,

-ashu

5 replies

D
d_maguiness
Participating Frequently
June 16, 2016

We continue to experience problems initiating a Shared Review with Adobe Acrobat Pro DC. When we attempt to do so, the Send for Shared Review dialog box displays an Unable to create shared folder error message:

However, when we initiate a shared review using Adobe Acrobat XI Pro, the Send for Shared Commenting dialog box displays a Shared folder location is valid message:

Could someone in Adobe engineering compare the pre-updated Acrobat DC Pro code with the current  Acrobat DC Pro code? Or the Acrobat XI Pro code with the current  Acrobat DC Pro code and resolve this issue?

Thanks,

Dave

    kuuurista
    kuuurista
    Participating Frequently
    May 26, 2016

    Just to update everyone, I emailed Kunal and Rave last night. Kunal's response: "Thanks for helping us. We have fixed the issue and very soon the patch for it would be released. We would inform you again once it's there."

    So a fix is coming...

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438Correct answer
      Adobe Employee
      June 2, 2016

      Hi Christa, Mike, all,

      We have released a patch today that fixes the Shared Commenting issue that was recently introduced. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

      More details about this release and bug fixes is available here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-june-02-2016.html

      Please give it a try and let us know.

      Thanks,

      -ashu

        D
        d_maguiness
        Participating Frequently
        June 6, 2016

        Message this person  trkumar@adobe.com   he was helping us through this. Whatever they did  fixed it for most of us here, except for one employee and she's working on figuring that out.

        Good luck!


        Ok thank you, I'll contact rave ... Thank you ... Dave.

        kunal bansal
        kunal bansal
        Participating Frequently
        May 18, 2016

        Hi,

        Can you check whether there is a proxy set-up on your machine, done by your IT probably?

        We are trying to figure out the scenarios that are effected in this release(Proxy is one).

        We would try to fix the issue to provide the best experience.

        Thanks

        J
        Jamie Coler
        Participating Frequently
        May 18, 2016

        No. We do not have a proxy server.

        S
        SRAM Chris
        Participating Frequently
        May 17, 2016

        I think I may have got shared reviews back up and working.

        Our previous Network Folder location was:
        \\serverName\share\folder name\

        which worked fine until the latest update.

        I changed it to:

        \\serverName.domainName.com\share\folder name\

        and it seems to be working again. Hope my trying to conceal our network particulars didn't make this too hard to follow.

          J
          Jamie Coler
          Participating Frequently
          May 17, 2016

          This workaround fixed our problem. Thanks so much!  Its amazing how much we depend on electronic proofing. It was a pain for it to be gone for even a short time. I appreciate the help!

            miked2705851
            miked2705851Author
            Known Participant
            May 19, 2016

            Changing the path to the shared folder did not correct the problem for me. I believe there was a change made in Acrobat from the previous release to this that has affected the shared review process. As noted Adobe is looking into the issue.

              J
              Jamie Coler
              Participating Frequently
              May 16, 2016

              I am having the same exact issue from all of our computers. It says that I am unable create the shared folder. Its as if the software does not have the correct security rights to create the folder. No server works, even servers that we have used this feature on for years.

              miked2705851
              miked2705851Author
              Known Participant
              May 16, 2016

              I have checked my credentials to the files and I have read write access. I am asking our I.T. to install the previous version of DC Pro to my machine to see if that fixes it. Not sure if they will accommodate me, but if this fixes it, then I can narrow it to an Adobe issue.

              UPDATE: I reverted back to an earlier version of Acrobat DC and issue is fixed. My assumption is Adobe has changed something in the latest version to affect the routing process.

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