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T
taniac99397392
Participant
September 14, 2016
Answered

calculation fields do not work on web

  • September 14, 2016
  • 2 replies
  • 2125 views

I created a pdf fillable form from a word doc.  I have tested it and all of the calculation fields work fine, but then I go to post it on our website and all of the calculation fields do not function.  The formatting within the field does not appear as well meaning that when I created the fillable form I made theses fields to represent currency (ex. $5.00) and when I post it on the web it appears simply as a number (5) and nothing in that column adds up.

Any suggestions?

This topic has been closed for replies.
Correct answer George_Johnson

In Safari, it opens up as a fillable pdf with none of the calculation fields and special formats that I created.  When I tried opening it on Firefox, it opens up as a plain pdf and not even a fillable.  I downloaded Chrome, and this is the only browser that the form calculates and works properly.  I was unaware that the forms functionality depended on the browser plug-ins.  I wonder if there is any way to get these fillable forms to work on any browser.  Would you have any suggestions?


No, you can't get them to work on any browser. Chrome has the most support for PDF forms and JavaScript, but it's not as complete as Acrobat/Reader. Consider instructing users to open the form directly in Adobe Reader.

2 replies

T
taniac99397392Author
Participant
September 14, 2016

Thank you for the insight.  The weird thing is that the form use to work just fine and now it doesn't. 

G
George_Johnson
Inspiring
September 15, 2016

Which browsers does it not work in?

T
taniac99397392Author
Participant
September 15, 2016

In Safari, it opens up as a fillable pdf with none of the calculation fields and special formats that I created.  When I tried opening it on Firefox, it opens up as a plain pdf and not even a fillable.  I downloaded Chrome, and this is the only browser that the form calculates and works properly.  I was unaware that the forms functionality depended on the browser plug-ins.  I wonder if there is any way to get these fillable forms to work on any browser.  Would you have any suggestions?

try67
Community Expert
try67Community Expert
Community Expert
September 14, 2016

If you're opening the file in a browser window if most likely uses its own internal PDF viewer plugin. These plugins are known to have a lot of bugs, especially when it comes to form fields and scripts. If that's the case you should report this issue to the makers of said plugin.

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