Can't upgrade from Adobe Acrobat Pro X installed with CS5.5 to Adobe Acrobat 2015

Forum|Forum|10 years ago
March 5, 2016
1 reply
394 views

I wanted to upgrade Adobe Acrobat Pro X, so I clicked on the "upgrade now" link on the welcome page. It took me to adobe.com, where I purchased the upgrade to Adobe Acrobat 2015.

When I tried to install it, the installer prompted me for the previous serial number and product. Adobe CS 6 for mac was listed in the product dropdown to enter a serial number but not Adobe CS 5.5. So this upgraded version won't install.

Why not? The version of Adobe Acrobat Pro X that came with CS5.5 is the same as the version that came with CS6. It makes no sense that I can upgrade from the latter but not the former.

This topic has been closed for replies.

kglad

Community Expert

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

D

drealeedAuthor

Participant

Support said that, although the version of Adobe Acrobat Pro X is identical in both the CS5.5 and the CS6 packages, I can upgrade from CS6 but not CS5. Since I had CS5.5 I need to but the full Adobe Acrobat 2016 version

Which is a load of horse-puckey in my opinion. I'll be finding some other pdf generation to use and warning my friends away from Adobe Acrobat in the future, your upgrading process is a joke.

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