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Cannot "Sign" documents using Acrobat Reader DC

New Here ,
Jun 22, 2016 Jun 22, 2016

Some time ago I was signing PDF documents in Adobe.  Some months later, I no longer have that capability.  I suppose there have been upgrades along the way, but am not sure what to do.   Help!

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Acrobat SDK and JavaScript
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Community Expert ,
Jun 22, 2016 Jun 22, 2016

Do you use "Fill & Sign"?

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New Here ,
Jun 22, 2016 Jun 22, 2016

Yes, I click on fill and sign, but it's greyed out. Before, when it worked, it would take me to a screen that I would have to put in my password each time I applied my signature (which was a jpg).

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Community Expert ,
Jun 22, 2016 Jun 22, 2016

Are you allowed to modify the document? To find out, open up the Document Properties dialog (Ctrl-D or Cmd-D), then go to the "Security" tab. Are there any restrictions listed?

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New Here ,
Jun 22, 2016 Jun 22, 2016

This is what I see.

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Community Expert ,
Jun 22, 2016 Jun 22, 2016

Is there any more information below that table? Based on that information you should be able to sign the document. Is there a signature field in the document? What is the Application and Producer on the "Description" tab of the document properties dialog?

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New Here ,
Jun 22, 2016 Jun 22, 2016

There's no more information below that table.  There's a signature line, but not what I would call a "field" as I believe you're referencing.  Theoretically, I could sign this document anywhere as required by my company.  And here's what's in the other areas you asked about.

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Community Expert ,
Jun 22, 2016 Jun 22, 2016

You definitely should be able to sign this document. The first thing I would try is to repair the Acrobat Reader installation. You can find the repair option in Reader's Help menu.

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New Here ,
Jun 22, 2016 Jun 22, 2016
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I'll give it a try and will let you know tomorrow how it went.  And thanks for your help thus far.

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