Cannot send emails via outlook 2016 - in Acrobat Pro XI

[BCostea]

I have just installed Acrobat Pro XI on  a clean install of Win 10 Pro N but i cannot send emails via outlook 2016 - nothing happens when i click the email icon and select the default mail programme?  Any advice please?

Thank you,

Bogdan

[Adorobat]

Hi BCostea,

Could you please elaborate the steps you are performing to send the email ?

Thanks!

Shivam

[BCostea]

Dear Shivam,

I am simply clicking on the email button on the toolbar, then clicking default email application (Microsoft Outlook) – and then nothing happens – nothing at all.  The same Acrobat package, the same licence from the University, all worked fine in Win 7.  This is a clean install of Win 10 and Office 365 (all licenced and activated), all perfectly working – as it were – but not this option.

Thank you for your time!  Maybe you can think of something.

Bogdan

Dr Bogdan Costea

Reader, Academic Director

BBA and Management, Politics and International Relations

Organisation, Work and Technology

Lancaster University Management School

Charles Carter Building

Lancaster, LA1 4YX

[Admin, personal information removed]

[Adorobat]

Hi BCostea

You may uninstall Microsoft Office Suite and then install again using offline installer .Use the Office 2016 offline installer - Office Support .

To uninstall the Microsoft office suite -Go to Control Panel>Programs & Features>Select  Microsoft Office>Right click and then Uninstall.

Restart the pc.Then run the Microsoft office offline installer .

Thanks!

Shivam

[CBDaniels]

And...

Well...

Seriously people... FOLLOW UP YOUR QUESTION WITH A SOLUTION OR LET US KNOW THERE WASN'T A SOLUTION!!!

[Adorobat]

Hi ClaytonDBeyer

Could you please let me know the if you are experiencing the same issue which is mentioned above?

[CBDaniels]

Yes I am... I have posted the issue here:

Send Email application error

[Texas1 · Accepted solution]

Repairing the Microsoft Office Suite install fixed the issue for me.