This happens frequently in our organization. We have a form in Acrobat that needs to be filled out and signed by a client. This client is low income, barely has enough money food and shelter. They don't have Internet, they don't have Email. Most of the time, this is an older or disabled American.   Currently, our case workers go to the home to get the clients signed up for services. The case worker fills out the form, which is a very basic form (name, address, etc.) and has the client sign. We current hand the Surface device that the case worker is using to the client and they use a pen or their finger to sign.   Does Adobe have a way to capture this process from an eSign perspective. Again, I cannot send the form or agreement to the client via email. How does Adobe Acrobat Pro with eSign Teams handle this situation? ... View more

Our flow looks something similar to this:   Employee fills out a packet (60 pages, a lot of redundant information (name, SSN, zip code, etc.) and signs Client signs Support Broker reviews form for erros   If there are errors on the form, le's say the employee mistypes their zip code (populated throughout the packet incorrectly) or enters a wrong phone number (fat-fingers the wrong number on their cell phone while filling out the form), the Support Broker needs to either correct the error or send the form back to the employee to correct the error.   Is this functionality possible with Acrobat Sign? ... View more

I am unable to complete the Add Signature process in Acrobat Pro DC. The issue starts after I click the Sign Document button and choose to Sign Myself. I am able to add my signature, but when I go to click Next, I got a blank pop up box with no options to do anything.   Once again, broken product.  I've tried the different "solutions" for this. Nothing works. Yes, all updates are done.    Is there an actual solution or fix to this issue, not a workaround?   Thank you ... View more

Having an issue with a form in Acrobat DC (fully licensed) and Microsoft Office 365, specifically Outlook 2016 (all fully licensed). The form has a submit to supervisor button on it. When clicked, a Send Email dialogue box pops up. I have the option to choose Default email application (Microsoft Outlook) or Use Webmail. I choose default email application. I think click Continue and nothing happens. I find this in Event Viewer... Error: Application Error Faulting application name: 64BitMAPIBroker.exe, version: 0.0.0.0, time stamp: 0x57eed5bd Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x57efded4 Exception code: 0xc0000005 Fault offset: 0x00000000000e6bb9 Faulting process id: 0x268c Faulting application start time: 0x01d235233f476e14 Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\pi_brokers\64BitMAPIBroker.exe Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll Report Id: 7da41eb4-a116-11e6-bc18-18037324801d Information: Windows Error Reporting Fault bucket 311787438, type 28 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: 64BitMAPIBroker.exe P2: 0.0.0.0 P3: 57eed5bd P4: mso20win32client.dll P5: 0.0.0.0 P6: 57efded4 P7: c0000005 P8: 00000000000e6bb9 P9: P10: Attached files: C:\Users\user\AppData\Local\Temp\{74A5C716-57B9-477E-86FA-37FDED9113ED} - OProcSessId.dat C:\Users\user\AppData\Local\Temp\WER68E1.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_64BitMAPIBroker._c56bbd8684efd6c94023f566ed62d8ffe286c_2a347733 Analysis symbol: Rechecking for solution: 0 Report Id: 7da41eb4-a116-11e6-bc18-18037324801d Report Status: 0 Has anyone seen or experienced this issue before or know how I can resolve it? For the record, this works as intended on Outlook 2010. We are slowly migrating over to Office 365/2016 and noticed this issue. ... View more