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M
marges630
Participant
April 13, 2016
Answered

deactivate Adobe Acrobat XI Pro

  • April 13, 2016
  • 4 replies
  • 15596 views

Trying to deactivate Adobe Acrobat XI Pro on my old computer so I can install it on my new computer.  The Adobe instructions say to sign in, go to Help and select Deactivate.  When I sign in and go to Help, there is no option on the drop down menu that says deactivate.  How do I transfer my existing license to my new computer?

Marge Sedlak

Correct answer ravinderg62643219

Hi marges630,

To deactivate, launch Acrobat and wait for about a minute and then go to help menu, it should have the option to deactivate.

Regards

Ravinder

4 replies

W
wpfranks
Participant
April 18, 2017

Welcome to April 2017

Same Issue.

Need to deactivate license from old computer (as computers are ancient after 2 years) so I can activate the 2 license Adobe Acrobat XI Pro onto my new computer.   NO the method of 'wait a minute then click help' does not work at ALL. I updated, I 'repaired the installation" restarted and NO I do NOT have an ONLINE cloud version.  Wonder why?! The lack of customer care and the overboard attempt at making all customer care phone numbers non existent, and the lack of a simple chat box to help ANY of your customers means I will never purchase another Adobe product again.  $400 for this... barely been 1.5 years and it's useless to move to a new device.

RESPOND TO YOUR CUSTOMERS!!! With ACCURATE INFO!!  Please Do NOT keeping repeating your broken record responses.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    April 18, 2017

    Hi wpfranks,

    Sorry for the inconvenience caused.

    Could you please try uninstalling and then re-installing Adobe Acrobat XI on your old system.

    After re-installing, go to Help menu and check if the option is available there.

    Let us know how it goes.

    Regards,

    Meenakshi

    A
    Anonymous
    June 27, 2017

    So I am having an issue where I show 4 Pro installations and don't have any on my system. DC, but want to unregister the four and can't. Need assistance please.

    william95758802
    william95758802
    Participant
    September 2, 2016

    How do you find the help menu on Acrobat XII Pro (for Mac)?

    R
    Adobe Employee
    ravinderg62643219Correct answer
    Adobe Employee
    May 23, 2016

    Hi marges630,

    To deactivate, launch Acrobat and wait for about a minute and then go to help menu, it should have the option to deactivate.

    Regards

    Ravinder

    G
    gabrielo97303565
    Participant
    August 31, 2016

    This does NOT work!!! Repeat does NOT work!!!

      Y
      Community Manager
      YatharthSCommunity Manager
      Community Manager
      April 13, 2016

      Hi marges630,

      Please refer to these articles :- Troubleshoot Adobe activation and deactivation issues and error messages

                                                    Learn to activate or deactivate Adobe applications

      Let me know if it works.

      Regards,

      Yatharth

      kaka302
      kaka302
      Participant
      May 20, 2016

      HI,

      I have the the issue and there is no  phone or chat support available.

      For Acrobat XI , we cannot deactivate  the same way it say  to do for  newer Acrobat  versions.
      My old HD died so I cannot uninstall or deactivate on the old HD.

      There has to be a way! Pls let us know.

      W
      wLucking
      Participant
      July 2, 2016

      Yes, Adobe sucks.  They make it impossible to deactivate if you made some mistake, like changed out the CPU in your rig.  Good luck finding a phone number or messaging system to request a manual deactivation in their database. 

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