Skip to main content
p__randallk46767388
p__randallk46767388
Participant
June 20, 2016
Answered

Digital ID's stopped working

  • June 20, 2016
  • 1 reply
  • 603 views

Using the Adobe help files on line I created a Digital ID.  But I made a mistake and want to Remove it and add a new one.  However, now when I click on Digital ID's I no longer get an Add Button or a Remove button.  Preferences-->Signatures-->Identities & Trusted Certificates-->More--Digital ID's.

Anyone have any idea why this stopped working on my band new install?  Thanks,  Randy

This topic has been closed for replies.
Correct answer p__randallk46767388

Bernd -

  Thanks for your response.  I found the problem.  When I got to the "Digital ID and Trusted Certificate Settings" page, none of the toolbar choices at the top were visible at all.  The blue slider oval in the middle had moved ALL the way up to the top, concealing all the toolbar choices.  When I figured out to slide the blue oval down, Voila - there were all the choices visible!

  Thanks again for your prompt response.  - Randy

1 reply

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
June 20, 2016

What can you see there?

p__randallk46767388
p__randallk46767388AuthorCorrect answer
Participant
June 21, 2016

Bernd -

  Thanks for your response.  I found the problem.  When I got to the "Digital ID and Trusted Certificate Settings" page, none of the toolbar choices at the top were visible at all.  The blue slider oval in the middle had moved ALL the way up to the top, concealing all the toolbar choices.  When I figured out to slide the blue oval down, Voila - there were all the choices visible!

  Thanks again for your prompt response.  - Randy

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices