Distiller Error

[Guest]

A client of mine is having an issue printing to PDF. Every time she tries to do this she receives this error. The error is as follows.

%%[ ProductName: Distiller ]%%

%%[ Error: invalidfont; OffendingCommand: definefont; ErrorInfo: StemSnapH --nostringval-- ]%%

Stack:

/Font

-dict-

/Montserrat-Regular

-dict-

false

12

12

0.0

0.0

1.0

0.0

0.0

1.0

-6599.5

-5100.0

16.6667

0.0

0.0

16.6667

0.0

0.0

1.0

0.0

0.0

1.0

0.0

0.0

1.0

0.0

0.0

1.0

0.0

0.0

1.0

0.0

0.0

1.0

0

0

-null-

-null-

1

1

1

0

0.0

0

0

1.0

2

-1

false

0

-null-

-null-

-null-

0.152

0.149

0.154

0

false

false

false

395.97

306.0

/stringtype

5

100

99

98

97

0

false

/arraytype

5

/DeviceGray

/arraytype

1

1

false

false

/arraytype

1

/DeviceRGB

false

0.152

0.149

0.154

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

I have reinstalled the font. I have followed the suggestions on forums for unchecking rely on system fonts. The PC is a Windows 8.1 box and she is printing from QuarkXpress 7.

[Guest]

Hi ,

Please use Adobe Reader/Acrobat to print the PDF  and it would work fine.

We do not support any third party software.

Regards

Sukrit Dhingra

[Test Screen Name]

I think the previous reply has things the wrong way round. Clearly not about printing from a PDF.

The problem seems to relate to the Montserrat-Regular font as you may have deduced. You can try using a different font, replacing the font, or contacting Quark. An update to Acrobat is unlikely to help, but I can't say, you didn't mention your user's version.