Error Code 1714 during Adobe Installer download

Forum|Forum|9 years ago
September 5, 2016
1 reply
2294 views

During the download of Acrobat Pro DC within Adobe's Installer, I receive the following error code and message: Error 1714. The older version of Adobe Acrobat DC cannot be removed. Contract your technical support group. Right before giving this message, the download progress bar jumps from 30-40% to 75%. The only adobe product I currently have installed is 9.5 Pro. I cannot seem to find a related problem and solution elsewhere. I am running a Windows 10 laptop.

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Correct answer chrism17270040

Resolved.

Had to uninstall Pro 9.5. Windows uninstaller would not allow me to uninstall, so I had to use Adobe Cleaner tool, found here Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Once I uninstalled Adobe 9.5 Pro, restarted the computer, I was able to install Acrobat Pro DC.

chrism17270040AuthorCorrect answer

Participant

Resolved.

Had to uninstall Pro 9.5. Windows uninstaller would not allow me to uninstall, so I had to use Adobe Cleaner tool, found here Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Once I uninstalled Adobe 9.5 Pro, restarted the computer, I was able to install Acrobat Pro DC.

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