Skip to main content
F
felicityh61963939
Participant
July 19, 2016
Answered

Error Message with Registration Prompt - Adobe Acrobat 8 Standard

  • July 19, 2016
  • 1 reply
  • 2848 views

I have spoken to the Adobe Support Chat Team (1 hour of my life through two different departments I will never get back) and at the end they advised me there is no 'chat' support for Adobe 8 and to seek the answer through the forums.  Grrrrr.  So here I am hoping a genius can solve what seems like such a simple problem.

I have Adobe Acrobat 8 installed on my pc using the CD-ROM and a serial number.  The problem I am experiencing is when I open and/or re-name a pdf file, an Adobe prompt to "register my product" pop-up window appears and when I select 'register now' I receive an error message (as per screen dump). When I select 'never register' the prompt temporarily goes away but pops back up a few minutes later. Selecting 'Register Later' just gives you more time but same problem.

I have checked that Javascript is enabled. I am using Windows 10 (and previously Windows 7).

I thought it may be because I am using Google Chrome as a browser so have also tried Internet Explorer, with "scripts enabled" and security levels changed to "low". (these were suggestions on google but have not worked).

I have uninstalled and reinstalled just now to see if the problem fixes itself but it hasn't.

This is driving me crazy as I am constantly working with PDF documents, renaming and modifying them.

Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer felicityh61963939

Thanks so much John. Here's the blurb from the Adobe Troubleshooting guide for anyone else with the same issue.

Solution 3: Manually modify the registry key.

Disclaimer: This procedure involves modifying the Windows registry. Adobe doesn't provide support for problems caused by improperly modifying the registry, which contains critical information about your system's hardware and software.

Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.

1 Close Acrobat.

2 Open the Registry Editor by doing one of the following:

Windows XP: Choose Start > Run. Type regedit in the Open box, and then press Enter.

Windows 7/Vista: Click Start. Type regedit in the Start Search box, and then press Enter.

3 In the left pane of the Registry Editor, navigate to one of these keys

32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer

64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\8.0\AdobeViewer

4 In the left pane of the Registry Editor, select Adobe Viewer.

5 In the right pane of the Registry Editor, right-click Registered and choose Modify. 111 Last updated 11/3/2015

6 Change the value to 2. (Leave the base as Hexadecimal.)

7 Open Acrobat.

Additional information: When you either complete the registration form or choose Don't Ask Again, Acrobat tries to write a key in the Windows registry. The key instructs Acrobat not to prompt you to register on subsequent launches. If insufficient or incorrect permissions in your user account prevent Acrobat from writing the key, then Acrobat prompts you to register every time you start it.

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
July 19, 2016

Try Acrobat 8 asks to register over and over - How do you stop it? - TechRepublic ​

Requires editing keys in the registry.

    F
    felicityh61963939AuthorCorrect answer
    Participant
    July 19, 2016

    Thanks so much John. Here's the blurb from the Adobe Troubleshooting guide for anyone else with the same issue.

    Solution 3: Manually modify the registry key.

    Disclaimer: This procedure involves modifying the Windows registry. Adobe doesn't provide support for problems caused by improperly modifying the registry, which contains critical information about your system's hardware and software.

    Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.

    1 Close Acrobat.

    2 Open the Registry Editor by doing one of the following:

    Windows XP: Choose Start > Run. Type regedit in the Open box, and then press Enter.

    Windows 7/Vista: Click Start. Type regedit in the Start Search box, and then press Enter.

    3 In the left pane of the Registry Editor, navigate to one of these keys

    32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer

    64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\8.0\AdobeViewer

    4 In the left pane of the Registry Editor, select Adobe Viewer.

    5 In the right pane of the Registry Editor, right-click Registered and choose Modify. 111 Last updated 11/3/2015

    6 Change the value to 2. (Leave the base as Hexadecimal.)

    7 Open Acrobat.

    Additional information: When you either complete the registration form or choose Don't Ask Again, Acrobat tries to write a key in the Windows registry. The key instructs Acrobat not to prompt you to register on subsequent launches. If insufficient or incorrect permissions in your user account prevent Acrobat from writing the key, then Acrobat prompts you to register every time you start it.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices