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alexh74137679
Participant
August 24, 2016
Answered

Error serial number you provided is valid when installing Adobe Acrobat XI Pro

  • August 24, 2016
  • 1 reply
  • 1405 views

Adobe Acrobat XI Pro Installation Problem - Using Valid Serial # from Old Device

I have attempted several times to use a valid Serial # to install Acrobat XI Pro on my new laptop.

However, each time I receive an error message stating that the Serial # is valid but NOT for a qualifying product

on my PC.  Then when I attempt to select Acrobat XI Pro from the dropdown of options it is not available as an option

(only other products are). 

Please help and thank you!

This topic has been closed for replies.
Correct answer Adorobat

Hi alexh74137679 ,

We are sorry for the inconvenience caused.

Please visit Support here : Contact Customer Care , Click still need help? Contact us.

Thank You,

Shivam

1 reply

Adorobat
Adorobat
Participating Frequently
August 24, 2016

Hi alexh74137679

Please visit these links which discusses the same topic :

Error: "This serial number is not for a qualifying product" | Adobe Creative Suite

serial number I provided is valid, but a qualifying product is not found on my computer?

Let us know if you face any issue.

Thank You,

Shivam

A
alexh74137679Author
Participant
August 24, 2016

Shivam -

Unfortunately your feedback was not helpful.  I reviewed it carefully and it seems you are implying that I will need to provide another Serial #.  However, this was a new purchase for me on 4/16/2013 so there are no other Serial #'s to input.  This is incredibly frustrating as I paid $199 for this product and Adobe seems to want to extract more money from me simply to use a product I already paid for.  Thank you in advance for any help you can provide.

Order number AD007567689

Kindly, Alex

Adorobat
AdorobatCorrect answer
Participating Frequently
August 24, 2016

Hi alexh74137679 ,

We are sorry for the inconvenience caused.

Please visit Support here : Contact Customer Care , Click still need help? Contact us.

Thank You,

Shivam

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