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Error while interacting with scanner the selected scanner was not found

New Here ,
Aug 30, 2016 Aug 30, 2016

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I have Acrobate ver 9 pro and now when I try to scan to PDF, the software can no longer find my scanner. I have tried to reinstall the scanner, but that did not fix the problem. The scanner software that cam with my scanner does not have a problem finding the scanner. Any ideas

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Acrobat SDK and JavaScript , Windows

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Adobe Employee ,
Sep 01, 2016 Sep 01, 2016

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Hi,

Could you please let us know the Operating System installed on your computer?

What is the dot version of Acrobat installed on your computer?

Do you see any error message when trying to scan to PDF?

Check if there is an update available for Acrobat, launch Acrobat>click on Help menu> then click Check for Updates.

Also , try to perform the steps given here: Troubleshooting tips for scanner issues when using Acrobat and here Acrobat cannot find printer/scanner

Let us know if it worked.

Thank You,

Shivam

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New Here ,
Sep 05, 2016 Sep 05, 2016

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Operating System: Window 7 Home Premium Service Pack 1

Adobe Acrobat: Version 9.5.5

Error Message: "Error while interacting with scanner: the selected scanner was not found"

I have checked for updates and none were found. Ran the "Repair Acrobat Installation" under the help menu. Also, deleted all of the temp files.

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Adobe Employee ,
Sep 05, 2016 Sep 05, 2016

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Hi ,

I would like to mention that Acrobat 9 is not compatible with Windows 7, please visit this link for more information: Adobe Acrobat system requirements.

However, you can visit the following links which discusses the same issue:

"Error while interacting with the scanner: the selected scanner was not found." Called brother and m...

Selected Scanner Was Not Found

"Selected scanner was not found"

Thank You,

Shivam

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Adobe Employee ,
Sep 27, 2016 Sep 27, 2016

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Please try the options available under Troubleshooting tips for scanner issues when using Acrobat

Also Acrobat 9 is quite an older version of Acrobat. So please try latest acrobat DC trial version Download Adobe Acrobat free trial | Acrobat Pro DC

Thanks.

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New Here ,
Feb 28, 2018 Feb 28, 2018

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I went to Document's tab selected custom scan and it allowed my the option to change the scanner and select the correct on as by default it was not recognizing the connected scanner. Hope this helps

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Thanks for your help. I had the same issue and with your steps, I could solve the problem. 

1) Open Adobe Acrobat

2) File --> Create --> PDF from Scanner --> Custom Scan

JeanPaul5E7C_1-1630017256765.png

 

3) Select the correct scanner and click scan. 

JeanPaul5E7C_2-1630017352120.png

4) Scan a file.

5) your default scanner is changed to the new selected scanner. 

 

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