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fields not printing

Participant ,
Aug 30, 2016 Aug 30, 2016

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I have a form with a variety of fields.

In 2 different areas of the form, there are checkboxes. These do not print. But checkboxes on other pages do.

The option to print all fields is on.

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Acrobat SDK and JavaScript , Windows

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correct answers 1 Correct answer

LEGEND , Aug 30, 2016 Aug 30, 2016

Is the same font being used for all the check boxes?

It could be possible you are using a non-standard font that others do not have on their systems.

What happens if the user with a problem uses the "Print as graphic" setting for printing?

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LEGEND ,
Aug 30, 2016 Aug 30, 2016

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Did you create this form?

Is it possible there is a "Will Print" script that sets these fields to "no print"?

Are these individual fields set to "Display no print"?

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Participant ,
Aug 30, 2016 Aug 30, 2016

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Yes I created the form. There are no scripts and the properties are set to print all content and fields, the default.

I have since found out that this does not happen to everyone who prints it and may not be a form problem but something else.

So this may not be the place to be. Although I would still like to know why some PCs print it different.

Thanks

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LEGEND ,
Aug 30, 2016 Aug 30, 2016

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Is the same font being used for all the check boxes?

It could be possible you are using a non-standard font that others do not have on their systems.

What happens if the user with a problem uses the "Print as graphic" setting for printing?

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Participant ,
Aug 30, 2016 Aug 30, 2016

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Thanks, these are things I can check tomorrow. Great ideas, I will let you know how it goes tomorrow.

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Participant ,
Aug 31, 2016 Aug 31, 2016

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Ok, so none of this is effective. fonts etc all work. Will have to assume it is specific PCs and a local issue.

Thanks for your help.

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