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A
Anonymous
February 2, 2016
Answered

Fill and Sign not working in IE

  • February 2, 2016
  • 3 replies
  • 5189 views

Fill and Sign is not working when I open a PDF link in Internet Explorer. Is there a reason for this? It was working fine just last week.

This topic has been closed for replies.
Correct answer Josh_Corey

You are NOT using the Fill & Sign tool in the Adobe Document Cloud - you are opening a PDF in the Adobe Acrobat or Adobe Acrobat Reader plugin in IE11 and the Fill & Sign tool in Acrobat/Reader does not support being used in a web browser like that, you can use it in Acrobat/Reader in a downloaded PDF file, or in the Document Cloud.  I can not say why it would have worked previously but the error message shown is expected for this case.

Thanks,

Josh

3 replies

O
olgas13193322
Participant
October 29, 2019

Can someone tell me why all of sudden fill & sign is double writing over when I try to print or save

syeds28370919
syeds28370919
Participating Frequently
January 6, 2018

Dear Acrobat Team,

Let me clear one thing, Is it possible to edit the document with IE11 or any other browser while working on internal organization website's.

In windows 7 I can edit this same file but when I upgraded to windows 10 am facing this kind of editing problem.

J
Community Manager
Josh_CoreyCommunity ManagerCorrect answer
Community Manager
January 8, 2018

You are NOT using the Fill & Sign tool in the Adobe Document Cloud - you are opening a PDF in the Adobe Acrobat or Adobe Acrobat Reader plugin in IE11 and the Fill & Sign tool in Acrobat/Reader does not support being used in a web browser like that, you can use it in Acrobat/Reader in a downloaded PDF file, or in the Document Cloud.  I can not say why it would have worked previously but the error message shown is expected for this case.

Thanks,

Josh

Y
Community Manager
YatharthSCommunity Manager
Community Manager
February 2, 2016

Hi cathyf50085961 ,

Would like to know are you getting any message while working on the document.Is this happening with all the files .

Please check with the different browser . And also try to save the file on hard drive then check Fill & sign is working on that saved file or not .

Regards,

Yatharth

A
Anonymous
February 2, 2016

Fill and sign works when downloaded, but not in browser. I have tried different files, same issue. There is no security on the PDF. The message I get when working on a PDF in IE says "Fill and Sign is not available in browser. Please download." However, this was working before.

Chrome never worked before. Firefox does not work when I tested it last night. But it was working before in IE.

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
February 17, 2016

Hi Cathy;

What version of Internet Explorer are you using?  It sounds like you are using the Adobe Reader or Adobe Acrobat plugin in the web browser and then using the "Fill & Sign" tool in Acrobat/Reader which when you click the tool is saying that it is not available in the browser - is that correct?  If that is the case Fill & Sign supports IE10 and later.

Thanks,

Josh

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