Fonts are not embedded

[Guest]

Hi

I have Adobe Standard DC and Word 2016 installed. If save a document as a pdf, the fonts are not included but intergrated as bitmaps. In the options I have activated the option to embedd fonts. However, if I print the same document to a pdf, the fonts are included. Can you help me?

Best regards, Bernhard

[Moved from the general, non-support Forum Lounge to a product-specific support forum - Mod]

[Dov Isaacs]

The only situation in which text converts to bitmap with Adobe software is if there is transparency involved and you use joboptions for PDF 1.3. I doubt that this is your problem.

On the other hand, if you use Microsoft's Save as PDF from the File=>Save dialog will mess up any OpenType CFF fonts instead of embedding them. This is as opposed to using the File=>Save as Adobe PDF or the Create Adobe PDF function of the Acrobat tab installed by Acrobat which preserves and embeds the fonts. The only exception would be if the font(s) in question are not embeddable due to licensing restrictions. But that will not yield bitmaps, but rather, substitution fonts.

          - Dov

[Guest]

Hi Dov

Thanks for your response.

I don't think is a transparceny problem. It occurs as well in a new word file with only 2-3 non-formated words.

Unfortunately, I do not have the Acrobat tab installed nor can I see a "save as Adobe PDF" option. The only option is "save as PDF". My computer is a thin client in a corporate environment.

I did some research: The problem does not occur with the Arial font, but only with our "company" font. I looked for the license terms (I hope I found the correct information) and found out that the license allows Print & Preview Embedding (PPE). If I make a correct interpretation, this should allow to embedd this font. Correct?

So if I make a correct interpretation: The PDF creator I use is a "Microsoft-enginge" that mess up the fonts. If I install the "Adobe-engine", the problem is probably solved. Correct?

Kind regards, Bernhard

[Dov Isaacs]

If the “thin client” you are referring to is the web-based Office 365 Word client, there is no ability to integrate Adobe's PDF creation.  The other possibility is that you are running as a client off of a server, in which case if Acrobat isn't installed there, there is nothing you can do on your particular system to obtain its services.

And yes, the problem is Microsoft's PDF creation.

          - Dov