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markd58083694
markd58083694
Participant
March 19, 2016
Answered

Free Trial of Adobe Acrobat DC has deleted my old version Acrobat Pro v10/NL Win software

  • March 19, 2016
  • 1 reply
  • 380 views

After the trial period, I evaluated that the trial version has no added value for us compared to the old version and the price of it.

Since the old version was automatically deleted by the trial version, I have a problem.

We bought it at end of 2011 with a local dealer who installed it on our PC but in the meantime he went Bankrupt and we have no keys to reinstall it.

Can Adobe put it back like they deleted it and installed the newer free trial?

Kind regards

This topic has been closed for replies.
Correct answer kglad

you should have your serial number.  that's usually proof needed that you own a legal license.

but you can contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html to see if they have a different policy.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 19, 2016

you should have your serial number.  that's usually proof needed that you own a legal license.

but you can contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html to see if they have a different policy.

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