Getting my product key for my copy of Adobe Acrobat XI Pro Academic version?

By way of clarification and in Australia ... at the date of original purchase ... children under 18 CANNOT enter into a contract. I am the purchaser for them. I paid for the products. It is appropriate for the parent to purchase and install the software the children use on 1 laptop and one desktop. The laptop is exclusively used by the children ... whilst the Workstation is communal and used by all.

Now  ... I have 10 other copies that also can be used on two computers each. ... There is no concern by Adobe how I distributed those and they have been used by my employees and family alike for years.

My question is about getting in contact with an Adobe representative to get the Adobe XI Pro Academic "Product Key" that will enable me to use the two copies I can install of this version on the computers I wish them used. Once installed ... I then will add that product key to my list and have it validated as one of my products ... which it is ... and for the academic use of my children. The licensing arrangements have nothing to do with that.

Now  ... as I am still unable to get the support I was seeking from Adobe Tech Support or this forum ... I have now gone to a senior manager I have been dealing with here in Australia for several years ... and the man before him almost a decade.

... The matter has now been elevated to Adobe's Australian management ... and I am assured I will be contacted with the solution.

I thank one and all for your suggestions and assistance. The issue can now be closed.

Thank you.

No, you can't register other people's software. Retail software can't be delegated. They MUST each own their own copy (two copies) and register it themselves. (They CANNOT share it unless they have it on only one computer between them, which you then cannot use!)

You are in the position of someone buying software as a gift. There is no problem with that, but the gift isn't seen in your account, but their account.

...The "Offer and Acceptance" is completed!Thanks for your reply. What you point out is of course why I am trying to get into the Chat facility ... as I am not the student ... but the purchaser for my children ... and I want the product registered with all my other purchases.

A simple enough objective ... one would have thought.

So  ... as I have outlined ... I did try to call the customer support helpdesk to be told what I have already posted. ... I did take the advice the helpdesk operator said to follow. You can see the result from the location I was told to go to. I followed the exact steps with the operator on the phone with me ... and when it failed they too when and did the same steps to be recommended.  Both he operator and I has the identical results ... and neither of us could get into the Chat Room. It was then they recommended I keep trying the room.

The result I seek is much harder than it should be ... and getting logged-in to the 24/7 Chat room (Adobe promises) ... that is just an outright failure and waste of my time so far???  ... That is the post I made ... and to which you have kindly reply.

So  ... getting into the actual chat room for the follow up feed back about the point you make is exactly what I am attempting to do ... but without any joy.

... I too wish the answers on how to register the new copy I wish added to my products as the purchaser because ... I was perfectly entitled to make the purchase for my children as an academic copy ... and with all the required documents to show they were both University Students ... just as was declared when making the original purchase.

Adobe's resellers were happy with what we presented ... as they obviously accepted the purchase request based upon the required proof it was a legitimate student's/academic copy purchase. No issue with that and it was completely OK.  ... The money was transferred and the hard copy sent back to us by courier.

... It is only the "Product Registration" still outstanding and awaiting Adobe clarification as to why I cannot do this task.

So ... "Has Anyone" else used the method I posted and reached someone in the Chat centre?

I don't know why ca't isn't working for you but a key problem may be trying to register a student code when you aren't a student. Each student needs their own Adobe ID and their own copy of Acrobat. Each student needs to prove their eligibility before the software can be used.

There is no concept of a shared family adobe ID.