How do I deactivate a computer if I can't access the computer?

[cjc53105]

I did a factory reboot on my computer and then reinstalled my Adobe Acrobat, but it won't let me use it due to two computers already being activated.  One of the computers activated is the same one I'm using. Is there a way to deactivate and reactivate my computer?

[YatharthS]

Hi cjc53105 ,

Please refer to these KB articles :- Learn to activate or deactivate Adobe applications

                                                   Troubleshoot Adobe activation and deactivation issues and error messages

Let me know if it works.

Regards,

Yatharth 

[cjc53105]

Those didn't work. I just sends me to the contact customer care page which leads me in circles and never gives me any help. Is there a customer service phone number I can call to talk to a real person?

[YatharthS · Accepted solution]

Hi ,

Would request you to please initiate the chat session , so that expert  can help you after looking in to the account using tools.

Regards,

Yatharth