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Anonymous
April 29, 2016
Question

How Do I get Acrobat Customer Support for Sales

  • April 29, 2016
  • 3 replies
  • 989 views

I am considering buying Adobe Acrobat. I have been trying to reach Acrobat customer service for about a year.  Haven't bought their product because I can't seem to find any way to contact them.

One of my issues is that, one of the purchase options for Acrobat DC Pro is "pro upgrade desktop software only." Does anyone know what software would it need to update? Is the Reader good enough?  How can I confirm this with Acrobat directly before I purchase?

Thanks.

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3 replies

try67
Community Expert
try67Community Expert
Community Expert
May 1, 2016

Go here: Software & Services

Click on the Buy button next to Acrobat. Then select "Upgrade" next to "I want to buy".

The list of products in the "I own" list is the ones you need to have to qualify for an upgrade.

Reader is a free application so of course you can't upgrade from it to Acrobat.

Meenakshi Negi
Meenakshi Negi
Legend
April 30, 2016

Hi Debra Krebs,

You can Contact Customer Care  here. Please select the product from the list provided below on the page.

Then select chat or phone option under "Still need help?contact us".

Regards,

Meenakshi

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
April 30, 2016

You can upgrade from Acrobat X or XI.

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