I mean really. Adobe is a huge software company - how can they tolerate customer service this bad. I have been clicking around in circles on the Adobe site, which inevitably just funnels me back into the forums (thus far unhelpful). And from what I've been reading, once I DO get in contact with someone (how?), the support calls/chats don't seem to be much better. Someone please prove me wrong. You are squandering the good will of customers who pay a lot of money for your products.
I can't even return the product I purchased because the help links just take me here:
Original request for help:
1 Correct answer
I think you just selected the wrong product (probably Acrobat Reader instead of Acrobat, like you did with your original message).
When I select Acrobat and then Downloading problems I get this screen:
As you can see, the Phone option is available and when I click on it I get the relevant phone number. If you're located in the US it's:
800-833-6687
Monday—Friday, 5am—7pm PT
7
Replies
I think you just selected the wrong product (probably Acrobat Reader instead of Acrobat, like you did with your original message).
When I select Acrobat and then Downloading problems I get this screen:
As you can see, the Phone option is available and when I click on it I get the relevant phone number. If you're located in the US it's:
800-833-6687
Monday—Friday, 5am—7pm PT
No. As you can see, neither the phone or chat options are available when I click on Acrobat > Downloading, installing, setting up > Downloading and installing > Contact us.
But thank you for providing the phone number, I will try that. (I apologize if I am being rude; this is very frustrating.)
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