How to fix error 1328

[sethanneh]

I am running Windows 10.1, Adobe Acrobat XI Pro.  This error appears with each try at an update.  I had it fixed on Windows 8, but it has reappeared.

Thannks for any help

[kglad]

How to fix error messages that occur when updating Adobe Acrobat or Reader for Windows

[sethanneh]

This did not work.  The error 1328 keeps happening.   Also that particular page does not warn people to deactivate their Adobe license so they can reinstall the new software.  

[Meenakshi Negi]

Hi sethanneh,

Use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and restart your system.

Then install Acrobat XI Pro from this link : Download Adobe Acrobat products | Standard, Pro | DC, XI, X

Regards,

Meenakshi

[sethanneh]

Thanks, i will try that, but i have used all my downloads so i need to deactivate the version i have.  When i pull down the Help menu there is no deactivate to choose.  How do i deactivate the product?

[Meenakshi Negi]

Hi sethanneh,

If you are trying uninstall and re-install of Acrobat application on the same system where it is already installed then you do not need to deactivate it.

Refer this thread for help : Can't deactivate Acrobat XI Pro

Regards,

Meenakshi

[sethanneh]

Thanks but when i try to download i get a message saying i have exceeded my allowed downloads for this machine.  also the help menu does not contain deactivate, it has activate greyed out.  If i open a PDF file there is no deactivateon the Help menu.  My reader is not part of the Acrobat XI suite.