Participant

Question

I am having a problem signing in to my account, have had 6 emails re password reset, but the porogramme will not accept my new password.

Forum|Forum|10 years ago
February 17, 2016
1 reply
732 views

I am running WIN XP PRO SP 3.0 32 bit on a desktop computer.

I was trying to save a PDF document to Adobe Acrobat, but the programme said my password was invalid, so I clicked on "I forgot my password" got the email, changed it, it would not accept the new password. All in all I ended up with 6 emails, and after 90 minutes trying to get help, I am very frustrated.

Please, how to I get Adobe to accept my password, I followed the advice/tips to the letter. I have to explain that this happens to me 2 or 3 times a year. Last year it let me sign in 3 times in a row, & I guess I got cocky!

Sadly was not to be.

HELP!!

SlimSylv

This topic has been closed for replies.

John T Smith

Community Expert

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

SlimSylvAuthor

Participant

Hi, John, Greetings from Sydney Australia, and thanks for your answer, I did look at that link, but to my knowledge, I am not a member of the Creative Cloud. I don't get it sorry....I just wanted someone who has had a problem like mine before to suggest what to do next....On the top of this page, it does show :ADOBE COMMUNITIES', does it not? Is this not a community forum for Adobe products?

None of the things on the page you sent me to means anything to me. I am def not a techie person, you are talking to a person who just understands the basics....an old one at that!!. Other forums I have had the privilege to ask a question of have managed to give me some really good help...I find most people are very kind & helpful, for which I am eternally grateful.... Computers these days are getting more & more technical & advanced, hard to keep up....

So, back to you, or anyone else who just might be able to help..

Thanks so much for your time, John,......

SlimSylv

T

Test Screen Name

Legend

moving to Editing & Exporting PDFs forum

You wrote "I was trying to save a PDF document to Adobe Acrobat" I'm afraid I don't understand what you mean. I'd expect a PDF document to already be in Acrobat.

Please describe the app you are running and what you do. Also, the exact words in your prompt for password could help. Remember we can't see over your shoulder - we need help from you, before we can help you.

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