Skip to main content
Participant
September 28, 2016
Answered

I can´t install acrobat DC

  • September 28, 2016
  • 2 replies
  • 867 views

I have a creative cloud membership. After a significant hardware change (motherboard, processor) I had to reactivate my Win 10 Pro, newly set up the whole system in my case. During the new installation gave addition to Acrobat and Photoshop, Lightroom and Indesign out error messages. During the day I was asked to perform an update for the last three programs by then the error messages have been eliminated. Only Acrobat still refuses, despite update prompt, the installation to complete without errors. As on the previous day is the error message:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 15.17.20050.0 Adobe Acrobat\Setup.exe_15.017.20050 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

The recommendation of the Forum the PC with a cleaning software to clean I have not done, because specifically in an Adobe Cloud membership, the cleaning program is not to be used. What now?

This topic has been closed for replies.

2 replies

Bani Verma
Community Manager
Community Manager
October 7, 2016
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 28, 2016
Participant
September 30, 2016

Lightroom is not more my problem. My Problem is Acrobat DC.

Meenakshi Negi
Legend
October 19, 2016

Hi H-JWinter,

Please refer the troubleshooting steps provided in this KB doc: Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

Check if this helps.

Regards,

Meenakshi