I got a virus on my machine, now Adobe Acrobat XI Pro will not license.

[jackied47436128]

I got a virus on my machine, now Adobe Acrobat XI Pro will not license. This was purchased before I got hired and there is not documentation on the license #. I can get it to work for a little bit, but then it crashes? I've logged onto my account, but there is nothing in my products. Is there a way to find the serial number while it's up so that I can enter it?

Thanks for your help.

[YatharthS]

Hi jackied47436128 ,

Please refer to this KB article :- Find your Adobe product serial number quickly

Let me know how it goes.

Regards,

Yatharth

[jackied47436128]

Thanks for the link. I have actually done those things. On the option "If you lost your serial number, or your product is not listed in your account, contact us​" is where I am at.  It brought me to this forum to ask the question.

1. There is nothing in my products account in Adobe.com. I don't have a key card or listing of the serial number. It was purchased before I arrived at my workplace.
2. I tried restoring my computer back a few days and it would work for a bit and then crash.
3. At this point, my license has been revoked. I am asking if there is another way to find my serial number or am I just out the software.

Thanks,

[try67]

It sounds like the license belongs to your employer. Ask them to reinstall the application and activate it using the original serial-number.