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I got a virus on my machine, now Adobe Acrobat XI Pro will not license. This was purchased before I got hired and there is not documentation on the license #. I can get it to work for a little bit, but then it crashes? I've logged onto my account, but there is nothing in my products. Is there a way to find the serial number while it's up so that I can enter it?
Thanks for your help.
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Hi jackied47436128 ,
Please refer to this KB article :- Find your Adobe product serial number quickly
Let me know how it goes.
Regards,
Yatharth
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Thanks for the link. I have actually done those things. On the option "If you lost your serial number, or your product is not listed in your account, contact us​" is where I am at. It brought me to this forum to ask the question.
Thanks,
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It sounds like the license belongs to your employer. Ask them to reinstall the application and activate it using the original serial-number.