Participating Frequently

Question

I have a new computor with windows 7 and Office 2016. Loaded Acrobat Standard DC. When I open the program the main screen comes up and immediatly closes. How do I get the program to stay open?

Loaded Acrobat Standard DC. When I open the program the main screen comes up and immediatly closes. How do I get the program to stay open?

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Community Manager

Then try to re-install Acrobat Standard DC from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if issue still persists.

Regards,

Meenakshi

Participating Frequently

The issue still persists. The program opens for a split second and immediately closes.

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

Community Manager

Please try following steps:

Delete all the files from following folders:

C:\ProgramData\Adobe\SLStore

C:\Program Files (x86)\Common Files\Adobe\SLCache

And, delete all files from following folder except cache.db

C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD

Launch the product and activate again and check.

Regards,

Rave

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