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nice_Buttercup1549
Known Participant
January 19, 2016
Question

I need to deactivate Adobe Acrobat XI.

  • January 19, 2016
  • 1 reply
  • 727 views

The link is available to deactivate but nothing happens after you click, the drop down menu simply disappears and nothing more.  If I go back to see if it's deactivated, it only shows that the deactivation link is available.

This topic has been closed for replies.

1 reply

Anubha Goel
Community Manager
Anubha GoelCommunity Manager
Community Manager
January 20, 2016

Hi Lawrence Hutchinson,

Please follow these steps:

1. Make sure that your machine is connected to the Internet

2. Choose 'Help > Deactivate' in the product you wish to deactivate

Let me know how it goes.

Regards,

Anubha

N
nice_Buttercup1549Author
Known Participant
January 20, 2016

Thanks, but that's exactly what's not working.  I'm connected to the internet but when I click the "Deactivate" link it does absolutely nothing.  No return, response, error, just nothing.  I've also tried running as an administrator (even though I'm logged in as an administrator).  It doesn't work at all.

N
nice_Buttercup1549Author
Known Participant
January 22, 2016

Hi Lawrence Hutchinson,

Could you please let me know if you are using the volume license for Acrobat XI.

If yes, then you won't be able to deactivate the software.

If its not a volume license, then please repair Acrobat first from the Help menu and then again click on Deactivate option from the Help menu.

Let me know if that helps.

Regards,

Anubha


We went ahead and installed it on the new drive and it activated.  We're thinking that it did deactivate, it just didn't respond with the proper and expected return.  Thanks anyway.

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