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Anonymous
June 16, 2016
Answered

I need to deactivate Adobe XI Pro licenses on old computers.

  • June 16, 2016
  • 1 reply
  • 2074 views

I need to deactivate Adobe XI Pro licenses on old computers. I have a legitimate license that is installed on computers that are no longer in use. When I try to navigate through the Adobe help options, I am referred back to the forum with no option to call someone.

Thanks in advance,

Oliver

This topic has been closed for replies.
Correct answer Adorobat

Hi oliverc92917948 ,

We are sorry for the inconvenience .

Please refer to this article to deactivate Adobe XI - Learn to activate or deactivate Adobe applications 

Also visit this link for more information - How can I deactivate my Adobe software?

Let us know about the results.

Thanks!

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
June 16, 2016

Hi oliverc92917948 ,

We are sorry for the inconvenience .

Please refer to this article to deactivate Adobe XI - Learn to activate or deactivate Adobe applications 

Also visit this link for more information - How can I deactivate my Adobe software?

Let us know about the results.

Thanks!

Shivam

oliverdchiang
oliverdchiang
Participant
July 6, 2016

Hi Shivam, the articles say to deactivate the product from the computers that are activated but I no longer have access to those computers. I would need Adobe to reset my counter or something else on your end so I can use my product.

Thanks!

Oliver

oliverdchiang
oliverdchiang
Participant
July 6, 2016

Hello,

Please visit this link to contact Customer Care : ​Contact Customer Care , Click Still need help?Contact us and make sure you are logged into your account.

Let us know if you face any issue.

Thanks!

Shivam


Thanks I’ve tried going through the online channels but everything just directs me back to the forums. Is there a phone number I can call?

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